For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Putting Yourself in the Customers Shoes, Literally, and Figuratively Featured

Rate this item
(0 votes)

Through the eyes of an intern...

I had a conversation with a colleague of mine about an interesting story. There was a woman who lived in an apartment, in Toronto, and the pipe burstmaking a mess of her apartment. So, at first, you may think this issue is going to be handled by the insurance company, but the property manager downstairs gave the lady a $200 gift card as soon as this happened. It turns out the lady was out of work and was getting ready to go to an interview a few days later for a job. Her clothes were ruined and the guy wanted to make sure she could go purchase new clothing and a pair of shoes. It wasn't a matter of wanting to brush the situation off or bribe her with money as an apology, but he was genuine in wanting to help her out.

It is interesting for a couple of reasons. First of all, typically you don't think a building property manager would have customer service on their priority list. The second thing is a lot of people don't think that far ahead. Most of the time, they would be apologizing, cleaning up the mess, or calling the insurance company and that would be it. Instead, he handled this situation in a very generous and professional manner. He didn't looked at this person who just lives in an apartment, or as a number, but as an actual person with specific needs.

The moral of this story is that you never know where you will find good service and the second thing is to put yourself in the customers shoes literally and figuratively. In order for growth and expansion of one's business or company, managers must accommodate and treat every person equally and consistently provide quality and effective customer service in a friendly manner.

 

Read 295249 times Last modified on Tuesday, 09 June 2015 10:19
Wednesday, 03 June 2015 23:00

16627 comments

  • Comment Link winruteleg Saturday, 22 April 2023 00:34 winruteleg

    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win

    The recognized website of the 1win bookmaker, where you can hazard on sports. In behest not to look in the direction of the official locality, download applications


    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win
    1win

  • Comment Link canada drugs Friday, 21 April 2023 14:40 canada drugs

    prescription without a doctor's prescription
    https://canadianpharmaciesscript.com/
    canadian pharma companies

  • Comment Link meds canada Friday, 21 April 2023 12:03 meds canada

    pharmacy in canada
    https://canadianpharmaciesscript.com/
    most reliable online pharmacies

  • Comment Link banknotes Thursday, 20 April 2023 21:53 banknotes

    Thanks to my father who stated to me about this webpage, this weblog
    is genuinely remarkable.

  • Comment Link Organic Labs CBD Gummies Review Wednesday, 19 April 2023 17:14 Organic Labs CBD Gummies Review

    Definitely believe that which you said. Your favorite reason seemed to be on the internet
    the easiest thing to be aware of. I say to you, I definitely get irked while people consider worries that they
    plainly don't know about. You managed to hit the nail upon the top as
    well as defined out the whole thing without having side-effects , people can take a signal.
    Will probably be back to get more. Thanks

  • Comment Link аудио поздравления с рождеством Wednesday, 19 April 2023 12:09 аудио поздравления с рождеством

    I visited multiple web pages except the
    audio feature for audio songs current at this web site
    is really excellent.

  • Comment Link Tru Skin Fix Skin Tag Remover Reviews Wednesday, 19 April 2023 10:21 Tru Skin Fix Skin Tag Remover Reviews

    Regards for all your efforts that you have put in this.
    Very interesting info.

  • Comment Link web site Tuesday, 18 April 2023 03:39 web site

    This could be one hundred%, 200% or a lot more – we havce provided yyou
    some pointers a little further down the report.

  • Comment Link Blood Harmony Plus Tuesday, 18 April 2023 02:39 Blood Harmony Plus

    I simply had to appreciate you again. I am not sure what I could
    possibly have used in the absence of these information revealed by you regarding that area of
    interest. It actually was a real frustrating problem for me personally, however , witnessing a professional
    strategy you handled the issue made me to jump with delight.
    I will be grateful for this advice and thus sincerely hope
    you find out what a great job you are always putting in teaching others through your web page.
    Most likely you haven't got to know all of us.

  • Comment Link 토토사이트 Tuesday, 18 April 2023 00:48 토토사이트

    Somebody necessarily lend a hand to make critically
    articles I might state. That is the very first time I frequented
    your web page and thus far? I surprised with the research you
    made to create this particular submit incredible. Excellent activity!

Leave a Reply