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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 791040 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

110795 comments

  • Comment Link Adrianboolo Saturday, 02 August 2025 11:32 Adrianboolo

    While manufacturers continue to tweak their products to overcome the stigma of ultraprocessed foods, nutritionists suggest consumers move forward in choosing products that help the planet — as long as they keep reading the nutrition label.

    “I would look for something with a good fat composition in which saturated fat is less than a third of the total fat,” Willett said. “Some vegetable burgers made from peas and legumes can be quite starchy, which the body breaks down similarly to sugar, so I would prefer to see alternatives with more healthy fat, more nuts, more soy.”
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    Both the Alpha Capricornids and Southern Delta Aquariids become visible annually when Earth passes through debris fields left by two Jupiter-family comets: 169P/NEAT (Alpha Capricornids) and P2008/Y12 (Southern Delta Aquariids). Cook also noted that, each year, “we’re passing closer to the core of the material that produces (the Alpha Capricornids) shower and in 200 years, it’ll be the strongest shower that’s visible from Earth. It’ll actually produce more than 1,000 (meteor streaks) an hour, which is quite a bit stronger than it is now.”

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    Lunar and solar eclipses in 2025
    Two eclipse events will occur as summer ends.

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    The Alpha Capricornids are visible all over the world but are usually best seen from the Southern Hemisphere, in places such as Australia and Africa, according to Bill Cooke, the lead for NASA’s Meteoroid Environments Office. These meteors are expected to appear at a rate of three to five per hour. If you are viewing from the Northern Hemisphere, keep your eyes low along the southern sky to catch a glimpse.

    If you stay up later, you’ll be able to see the Southern Delta Aquariids reach peak activity at 3 a.m. ET on Wednesday, said Lunsford. The Southern Delta Aquariids, which also are most visible in the Southern Hemisphere, make for a stronger shower than the Capricornids; people located in parts of the Northern Hemisphere such as the US can expect to view up to 10 to 15 meteors per hour, while those in the Southern Hemisphere may see 20 to 25 per hour.
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    Цены на Пхукете в 2025 году немного выросли по сравнению с прошлыми годами, но по-прежнему остаются доступными:

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    Однако важно учитывать влажность, жару и необходимость планировать бюджет заранее.

    Подведём итог:
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  • Comment Link RichardZitte Wednesday, 30 July 2025 06:42 RichardZitte

    It all started back in March, when dozens of surfers at beaches outside Gulf St Vincent, about an hour south of state capital Adelaide, reported experiencing a sore throat, dry cough and blurred vision after emerging from the sea.
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    Shortly after, a mysterious yellow foam appeared in the surf. Then, dead marine animals started washing up.

    Scientists at the University of Technology Sydney soon confirmed the culprit: a buildup of a tiny planktonic algae called Karenia mikimotoi. And it was spreading.
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    In early May, the government of Kangaroo Island, a popular eco-tourism destination, said the algal bloom had reached its coastline. A storm at the end of May pushed the algae down the coast into the Coorong lagoon. By July, it had reached the beaches of Adelaide.

    Diverse algae are essential to healthy marine ecosystems, converting carbon dioxide into oxygen and benefiting organisms all the way up the food chain, from sea sponges and crabs to whales.

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    It all started back in March, when dozens of surfers at beaches outside Gulf St Vincent, about an hour south of state capital Adelaide, reported experiencing a sore throat, dry cough and blurred vision after emerging from the sea.
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    Shortly after, a mysterious yellow foam appeared in the surf. Then, dead marine animals started washing up.

    Scientists at the University of Technology Sydney soon confirmed the culprit: a buildup of a tiny planktonic algae called Karenia mikimotoi. And it was spreading.
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    In early May, the government of Kangaroo Island, a popular eco-tourism destination, said the algal bloom had reached its coastline. A storm at the end of May pushed the algae down the coast into the Coorong lagoon. By July, it had reached the beaches of Adelaide.

    Diverse algae are essential to healthy marine ecosystems, converting carbon dioxide into oxygen and benefiting organisms all the way up the food chain, from sea sponges and crabs to whales.

    But too much of one specific type of algae can be toxic, causing a harmful algal bloom, also sometimes known as a red tide.

    While Karenia mikimotoi does not cause long-term harm to humans, it can damage the gills of fish and shellfish, preventing them from breathing. Algal blooms can also cause discoloration in the water and block sunlight from coming in, harming ecosystems.

    The Great Southern Reef is a haven for “really unique” biodiversity, said Bennett, a researcher at the University of Tasmania, who coined the name for the interconnected reef system which spans Australia’s south coast.

    About 70% of the species that live there are endemic to the area, he said, meaning they are found nowhere else in the world.

    “For these species, once they’re gone, they’re gone.”

  • Comment Link AnthonySkave Tuesday, 29 July 2025 22:37 AnthonySkave

    What struck Scott Bennett most were the razor clams.

    The long saltwater clams, resembling old-fashioned razors, normally burrow into sand to avoid predators. But when Bennett, an ecologist, visited South Australia’s Great Southern Reef last month, he saw thousands of them rotting on the sea floor.
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    “100% of them were dead and wasting away on the bottom,” Bennett told CNN.

    Since March, a harmful algal bloom, fueled by a marine heat wave, has been choking South Australia’s coastline, turning once-colorful ecosystems filled with thriving marine life into underwater graveyards.

    The bloom has killed about 15,000 animals from over 450 species, according to observations on the citizen science site iNaturalist. They include longfinned worm eels, surf crabs, warty prowfish, leafy seadragons, hairy mussels and common bottlenose dolphins.
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    The algae have poisoned more than 4,500 square kilometers (1,737 square miles) of the state’s waters – an area larger than Rhode Island – littering beaches with carcasses and ravaging an area known for its diversity.

    It’s “one of the worst marine disasters in living memory,” according to a report by the Biodiversity Council, an independent expert group founded by 11 Australian universities.

    The toxic algal bloom has devastated South Australia’s fishing industry and repelled beachgoers, serving as a stark warning of what happens when climate change goes unchecked.

    Once a bloom begins, there is no way of stopping it.

    “This shouldn’t be treated as an isolated event,” Bennett said. “This is symptomatic of climate driven impacts that we’re seeing across Australia due to climate change.”