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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 726807 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

108891 comments

  • Comment Link darkweb3-tywok Thursday, 01 May 2025 12:47 darkweb3-tywok

    Даркнет - это часть интернета, недоступная для обычных поисковых систем и браузеров. Одним из наиболее известных и обсуждаемых ресурсов в даркнете является Кракен ? площадка, предоставляющая доступ к различным товарам и услугам. В этой статье мы рассмотрим, что такое Кракен даркнет и как он функционирует.

    История и развитие Кракен
    Кракен ? это одна из многих площадок кра32ат, которая возникла как альтернатива другим популярным рынкам, таким как Silk Road. После закрытия Silk Road в 2013 году, на его месте начали появляться новые площадки, и Кракен стал одним из них.

    Кракен неоднократно менял свой адрес и доменное имя из-за постоянных попыток правоохранительных органов и хакеров нарушить его работу. Несмотря на это, площадка кра33сс продолжает функционировать и привлекать пользователей.

    Функциональность и возможности
    Кракен предлагает широкий спектр товаров и услуг, включая:

    Наркотики и психотропные вещества
    Фальшивые документы и деньги
    Украденные данные и конфиденциальная информация
    Услуги хакеров и кибермошенников
    Площадка kra34at обеспечивает анонимность пользователей с помощью криптовалют и шифрования данных. Для регистрации и входа на сайт используется система, обеспечивающая максимальную конфиденциальность.

    Безопасность и риски
    Использование kra29 даркнет сопряжено с рядом рисков, включая:

    Возможность быть обманутым продавцом
    Риск ареста или задержания правоохранительными органами
    Угроза заражения вредоносным ПО или вирусами
    Пользователям рекомендуется соблюдать осторожность и использовать необходимые меры безопасности, такие как VPN и антивирусное ПО.

    Кракен кра32сс ? это одна из наиболее известных и популярных площадок в даркнете, предлагающая широкий спектр товаров и услуг. Однако, использование этой платформы сопряжено с рядом рисков и требует от пользователей максимальной осторожности и соблюдения мер безопасности.

    Несмотря на то, что кракен тор продолжает функционировать, его будущее остается неопределенным из-за постоянных попыток закрыть площадку. В любом случае, пользователям следует быть осведомленными о рисках и принимать необходимые меры предосторожности.

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  • Comment Link DarrenVab Thursday, 01 May 2025 09:39 DarrenVab

    Хотелось бы вам владеть ресурсом для изучения английского языка, который обновляется каждый день? Если да (а мы уверены, что – да), тогда учите английский при помощи новостей!


    Breaking news (последние новости), новые и оригинальные истории привлекают внимание и одновременно улучшают ваши знания английского. Они познакомят вас с важной повседневной лексикой и помогут лучше освоить структуру английского предложения. Кроме того, изучение новостей на английском может помочь в общении с носителями языка. Когда вы будете знать, что происходит в мире, в котором они живут, сможете лучше говорить на их языке. А еще всегда будет о чем поговорить!

    Вам точно понравится удобство изучения английского с помощью новостей, чтения статей в интернете, прослушивания новостных подкастов или просмотра роликов в приложении в любое удобное время и в любом месте. И мы не будем ограничиваться только роликами с субтитрами на ютубе.

    Предлагаем список ресурсов для просмотра и чтения новостей на английском языке. Некоторые из них созданы специально для изучающих язык, другие – аутентичные медиа, давно полюбившиеся носителям языка.

    E-news
    E-news

    Один из новых ресурсов, созданный специально для тех, кто изучает английский. Подойдет как для уровня Elementary, так и для Advanced. Здесь вы можете читать новости о политике, науке, технологиях, спорте, путешествиях и пр. Кроме того, можете быстро найти интересующую тему, используя теги.

    Сайт еженедельно освещает множество событий. Например, читайте релиз о «Фантастических тварях, и где они обитают» в 3-х разных вариантах, соответствующих каждому уровню изучения языка.

    В каждой статье выделены основные слова с переводом на русский. Наведите на них курсором и увидите его в контексте. Еще одна крутая фишка – аудиосопровождение, которое вы выбираете в зависимости от уровня вашего английского.
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    В целом, сайт очень круто оформлен и удобен для пользователя.

    The Times in Plain English


    Как сказано на главной странице – The Times in Plain English («The Times на понятном/простом английском) это «четкое написание» для «глобального прочтения». Сервис помогает понимать читателям по всему миру подлинные английские новостные статьи. Это означает, что новички могут получать свою дозу свежих новостей без необходимости обращаться за каждым вторым словом к словарю.
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    Сайт берет статьи из различных публикаций, в том числе и The New York Times, и переписывает их, используя простые слова и короткие предложения. Здесь освещаются темы здоровья, образования, законов, иммиграции, денег и работы. Также вы найдете ссылку на оригинальную статью, если захотите усложнить себе задачу.


    К сожалению, сейчас в сети очень много посредственного контента. А когда вы не носитель языка, вам такой контент не нужен. Нужен – качественный.
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    Что делать? Читайте аутентичные (подлинные) новостные статьи с четким и ясным языком, написанные людьми разных культур.

    USA Today
    USA Today может многое предложить не носителям языка. Статьи написаны в лаконичном и прямом стиле. Здесь вы найдете актуальные новости США, множество тем о науке и технике, спорте и путешествиях, колонки различных авторов.

    The Guardian Newspapers
    The Guardian Newspapers

    The Guardian – еще один отличный online источник различных английских новостных историй. Кроме того, он предлагает несколько вариантов: The Guardian – для американцев, The Guardian – для англичан. Выбирайте, какой английский вам больше по душе, и читайте.

    Сервисы располагают огромной коллекцией новостных статей, посвященных политическому миру, бизнесу, образу жизни и пр.

    В The Guardian`s Long Read вы найдете поистине крутой материал для улучшения навыков чтения и аудирования.

    The New York Times` Times Minute
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  • Comment Link TommieQuoke Thursday, 01 May 2025 09:01 TommieQuoke

    ‘Dyson spheres’ were theorized as a way to detect alien life. Scientists say they’ve found potential evidence
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    What would be the ultimate solution to the energy problems of an advanced civilization? Renowned British American physicist Freeman Dyson theorized it would be a shell made up of mirrors or solar panels that completely surrounds a star — harnessing all the energy it produces.

    “One should expect that, within a few thousand years of its entering the stage of industrial development, any intelligent species should be found occupying an artificial biosphere which completely surrounds its parent star,” wrote Dyson in a 1960 paper in which he first explained the concept
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    If it sounds like science fiction, that’s because it is: Dyson took the idea from Olaf Stapledon’s 1937 novel “Star Maker,” and he was always open about that. The late scientist was a professor emeritus at the Institute of Advanced Study in Princeton, New Jersey.
    Still, coming from a thinker who some in the scientific community say might have been worthy of a Nobel Prize early in his career, the concept took hold and the hypothetical megastructures became known as Dyson spheres, even though the physicist later clarified that they would actually consist of “a loose collection or swarm of objects traveling on independent orbits around the star.”

    In his paper, Dyson also noted that Dyson spheres would give off waste heat detectable as infrared radiation, and suggested that looking for that byproduct would be a viable method for searching for extraterrestrial life. However, he added that infrared radiation by itself would not necessarily mean extraterrestrial intelligence, and that one of the strongest reasons for searching for such sources was that new types of natural astronomical objects might be discovered.

    “Scientists (at the time) were largely receptive, not to the likelihood that alien civilisations would be found to exist, but that a search for waste heat would be a good place to look,” said George Dyson, a technology writer and author and the second of Dyson’s six children, via email. “Science fiction, from ‘Footfall’ to ‘Star Trek,’ took the idea and ran with it, while social critics adopted the Dyson sphere as a vehicle for questioning the wisdom of unlimited technological growth.”

  • Comment Link LarryNop Thursday, 01 May 2025 05:35 LarryNop

    ‘Dyson spheres’ were theorized as a way to detect alien life. Scientists say they’ve found potential evidence
    kraken тор
    What would be the ultimate solution to the energy problems of an advanced civilization? Renowned British American physicist Freeman Dyson theorized it would be a shell made up of mirrors or solar panels that completely surrounds a star — harnessing all the energy it produces.

    “One should expect that, within a few thousand years of its entering the stage of industrial development, any intelligent species should be found occupying an artificial biosphere which completely surrounds its parent star,” wrote Dyson in a 1960 paper in which he first explained the concept
    https://kra31s.cc
    kra cc
    If it sounds like science fiction, that’s because it is: Dyson took the idea from Olaf Stapledon’s 1937 novel “Star Maker,” and he was always open about that. The late scientist was a professor emeritus at the Institute of Advanced Study in Princeton, New Jersey.
    Still, coming from a thinker who some in the scientific community say might have been worthy of a Nobel Prize early in his career, the concept took hold and the hypothetical megastructures became known as Dyson spheres, even though the physicist later clarified that they would actually consist of “a loose collection or swarm of objects traveling on independent orbits around the star.”

    In his paper, Dyson also noted that Dyson spheres would give off waste heat detectable as infrared radiation, and suggested that looking for that byproduct would be a viable method for searching for extraterrestrial life. However, he added that infrared radiation by itself would not necessarily mean extraterrestrial intelligence, and that one of the strongest reasons for searching for such sources was that new types of natural astronomical objects might be discovered.

    “Scientists (at the time) were largely receptive, not to the likelihood that alien civilisations would be found to exist, but that a search for waste heat would be a good place to look,” said George Dyson, a technology writer and author and the second of Dyson’s six children, via email. “Science fiction, from ‘Footfall’ to ‘Star Trek,’ took the idea and ran with it, while social critics adopted the Dyson sphere as a vehicle for questioning the wisdom of unlimited technological growth.”

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  • Comment Link WilliamSix Wednesday, 30 April 2025 22:27 WilliamSix

    ‘Dyson spheres’ were theorized as a way to detect alien life. Scientists say they’ve found potential evidence
    kraken tor
    What would be the ultimate solution to the energy problems of an advanced civilization? Renowned British American physicist Freeman Dyson theorized it would be a shell made up of mirrors or solar panels that completely surrounds a star — harnessing all the energy it produces.

    “One should expect that, within a few thousand years of its entering the stage of industrial development, any intelligent species should be found occupying an artificial biosphere which completely surrounds its parent star,” wrote Dyson in a 1960 paper in which he first explained the concept
    https://kra31s.cc
    кракен
    If it sounds like science fiction, that’s because it is: Dyson took the idea from Olaf Stapledon’s 1937 novel “Star Maker,” and he was always open about that. The late scientist was a professor emeritus at the Institute of Advanced Study in Princeton, New Jersey.
    Still, coming from a thinker who some in the scientific community say might have been worthy of a Nobel Prize early in his career, the concept took hold and the hypothetical megastructures became known as Dyson spheres, even though the physicist later clarified that they would actually consist of “a loose collection or swarm of objects traveling on independent orbits around the star.”

    In his paper, Dyson also noted that Dyson spheres would give off waste heat detectable as infrared radiation, and suggested that looking for that byproduct would be a viable method for searching for extraterrestrial life. However, he added that infrared radiation by itself would not necessarily mean extraterrestrial intelligence, and that one of the strongest reasons for searching for such sources was that new types of natural astronomical objects might be discovered.

    “Scientists (at the time) were largely receptive, not to the likelihood that alien civilisations would be found to exist, but that a search for waste heat would be a good place to look,” said George Dyson, a technology writer and author and the second of Dyson’s six children, via email. “Science fiction, from ‘Footfall’ to ‘Star Trek,’ took the idea and ran with it, while social critics adopted the Dyson sphere as a vehicle for questioning the wisdom of unlimited technological growth.”

  • Comment Link Michaelwaw Wednesday, 30 April 2025 22:11 Michaelwaw

    Broken spheres
    Dyson died in 2020 before any of his spheres could be found — although they are just one of a dozen ideas that bear his name.
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    “As a young scientist, Dyson showed that three competing quantum theories were actually the same theory — he summarily ended the competition,” said William Press, the Leslie Surginer Professor of Computer Science and Integrative Biology at the University of Texas at Austin. He was not involved in the study. “Later, he applied his genius to areas of astronomy, cosmology, the extraterrestrial realm, and also the very real problem of nuclear proliferation here on planet Earth. At the time of his death, he was recognized as a provocative and creative thinker.”

    George Dyson also attested to his father’s fascination and comprehensive reach across disciplines.
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    “Taking advantage of a short attention span and an aversion to bureaucracy, he contributed to five fields of mathematics and eleven fields of physics, as well as to theoretical biology, engineering, operations research, literature, and public affairs,” the younger Dyson said. “Many of his ideas were controversial, with one of his guiding principles being that ‘It is better to be wrong than to be vague.’”

    The approach of the researchers behind the new study could offer a more fruitful path in the search for extraterrestrial intelligence, said Tomotsugu Goto, an associate professor of astronomy at the National Tsing Hua University in Taiwan. He also was not involved with the study.

    “However, contamination by circumstellar debris disks, which mimic Dyson Sphere infrared signatures, remains a concern,” he added in an email. “Authors argue that the debris disks around (dwarf stars) are rare, but the 7 candidate authors selected out of 5 million sources are also rare. Despite this, the seven candidates warrant further investigation with powerful telescopes for a more definitive evaluation.”

  • Comment Link Jameslah Wednesday, 30 April 2025 18:13 Jameslah

    Axolotl problems
    As Mexico City grew and became more industrialized, the need for water brought pumps and pipes to the lake, and eventually, “it was like a bad, smelly pond with rotten water,” Zambrano said. “All of our aquatic animals suffer with bad water quality, but amphibians suffer more because they have to breathe with the skin.”
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    To add to the axolotls’ problems, invasive fish species such as carp and tilapia were introduced to the lake, where they feed on axolotl eggs. And a 1985 earthquake in Mexico City displaced thousands of people, who found new homes in the area around the lake, further contributing to the destruction of the axolotls’ habitat.

    These combined threats have devastated axolotl populations. According to the International Union for Conservation of Nature, there are fewer than 100 adult axolotls left in the wild. The species is considered critically endangered.
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    While the wild axolotls of Lake Xochimilco have dwindled to near-extinction, countless axolotls have been bred for scientific laboratories and the pet trade. “The axolotl essentially helped establish the field of experimental zoology,” Voss said.

    In 1864, a French army officer brought live axolotls back to Europe, where scientists were surprised to learn that the seemingly juvenile aquatic salamanders were capable of reproduction. Since then, scientists around the world have studied axolotls and their DNA to learn about the salamanders’ unusual metamorphosis (or lack thereof) as well as their ability to regrow injured body parts.
    In addition to their role in labs, axolotls have become popular in the exotic pet trade (though they are illegal to own in California, Maine, New Jersey and Washington, DC). However, the axolotls you might find at a pet shop are different from their wild relatives in Lake Xochimilco. Most wild axolotls are a dark grayish brown. The famous pink axolotls, as well as other color variants such as white, blue, yellow and black, are genetic anomalies that are rare in the wild but selectively bred for in the pet trade.

    What’s more, “most of the animals in the pet trade have a very small genetic variance,” Zambrano said. Pet axolotls tend to be inbred and lack the wide flow of different genes that makes up a healthy population in the wild. That means that the axolotl extinction crisis can’t simply be solved by dumping pet axolotls into Lake Xochimilco. (Plus, the pet axolotls likely wouldn’t fare well with the poor habitat conditions in the lake.)

  • Comment Link HenryAmits Wednesday, 30 April 2025 17:35 HenryAmits

    Axolotl problems
    As Mexico City grew and became more industrialized, the need for water brought pumps and pipes to the lake, and eventually, “it was like a bad, smelly pond with rotten water,” Zambrano said. “All of our aquatic animals suffer with bad water quality, but amphibians suffer more because they have to breathe with the skin.”
    lucky jet игра
    To add to the axolotls’ problems, invasive fish species such as carp and tilapia were introduced to the lake, where they feed on axolotl eggs. And a 1985 earthquake in Mexico City displaced thousands of people, who found new homes in the area around the lake, further contributing to the destruction of the axolotls’ habitat.

    These combined threats have devastated axolotl populations. According to the International Union for Conservation of Nature, there are fewer than 100 adult axolotls left in the wild. The species is considered critically endangered.
    https://lucky-jetts.com
    lucky jet игра
    While the wild axolotls of Lake Xochimilco have dwindled to near-extinction, countless axolotls have been bred for scientific laboratories and the pet trade. “The axolotl essentially helped establish the field of experimental zoology,” Voss said.

    In 1864, a French army officer brought live axolotls back to Europe, where scientists were surprised to learn that the seemingly juvenile aquatic salamanders were capable of reproduction. Since then, scientists around the world have studied axolotls and their DNA to learn about the salamanders’ unusual metamorphosis (or lack thereof) as well as their ability to regrow injured body parts.
    In addition to their role in labs, axolotls have become popular in the exotic pet trade (though they are illegal to own in California, Maine, New Jersey and Washington, DC). However, the axolotls you might find at a pet shop are different from their wild relatives in Lake Xochimilco. Most wild axolotls are a dark grayish brown. The famous pink axolotls, as well as other color variants such as white, blue, yellow and black, are genetic anomalies that are rare in the wild but selectively bred for in the pet trade.

    What’s more, “most of the animals in the pet trade have a very small genetic variance,” Zambrano said. Pet axolotls tend to be inbred and lack the wide flow of different genes that makes up a healthy population in the wild. That means that the axolotl extinction crisis can’t simply be solved by dumping pet axolotls into Lake Xochimilco. (Plus, the pet axolotls likely wouldn’t fare well with the poor habitat conditions in the lake.)