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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 709760 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

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  • Comment Link JasonloK Sunday, 20 April 2025 14:31 JasonloK

    Water and life
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    Lightning is a dramatic display of electrical power, but it is also sporadic and unpredictable. Even on a volatile Earth billions of years ago, lightning may have been too infrequent to produce amino acids in quantities sufficient for life — a fact that has cast doubt on such theories in the past, Zare said.

    Water spray, however, would have been more common than lightning. A more likely scenario is that mist-generated microlightning constantly zapped amino acids into existence from pools and puddles, where the molecules could accumulate and form more complex molecules, eventually leading to the evolution of life.

    “Microdischarges between obviously charged water microdroplets make all the organic molecules observed previously in the Miller-Urey experiment,” Zare said. “We propose that this is a new mechanism for the prebiotic synthesis of molecules that constitute the building blocks of life.”

    However, even with the new findings about microlightning, questions remain about life’s origins, he added. While some scientists support the notion of electrically charged beginnings for life’s earliest building blocks, an alternative abiogenesis hypothesis proposes that Earth’s first amino acids were cooked up around hydrothermal vents on the seafloor, produced by a combination of seawater, hydrogen-rich fluids and extreme pressure.

    Researchers identified salt minerals in the Bennu samples that were deposited as a result of brine evaporation from the asteroid’s parent body. In particular, they found a number of sodium salts, such as the needles of hydrated sodium carbonate highlighted in purple in this false-colored image – salts that could easily have been compromised if the samples had been exposed to water in Earth’s atmosphere.

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    Yet another hypothesis suggests that organic molecules didn’t originate on Earth at all. Rather, they formed in space and were carried here by comets or fragments of asteroids, a process known as panspermia.

    “We still don’t know the answer to this question,” Zare said. “But I think we’re closer to understanding something more about what could have happened.”

    Though the details of life’s origins on Earth may never be fully explained, “this study provides another avenue for the formation of molecules crucial to the origin of life,” Williams said. “Water is a ubiquitous aspect of our world, giving rise to the moniker ‘Blue Marble’ to describe the Earth from space. Perhaps the falling of water, the most crucial element that sustains us, also played a greater role in the origin of life on Earth than we previously recognized.”

  • Comment Link Modestoacous Sunday, 20 April 2025 13:01 Modestoacous

    Tbilisi, Georgia — Jailed journalist Mzia Amaghlobeli gets weaker every day as her hunger strike has reached three weeks in Rustavi, a town near the Georgian capital of Tbilisi, her lawyer says. Now the 49-year-old is having difficulty walking the short distance from her cell to the room where they usually meet, and human rights officials, colleagues and family fear for her life.
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    Amaghlobeli was arrested Jan. 12 during an anti-government protest in the coastal city of Batumi, one of over 40 people in custody on criminal charges from a series of demonstrations that have hit the South Caucasus nation of 3.7 million in recent months.
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    The political turmoil follows a parliamentary election that was won by the ruling Georgian Dream party, although its opponents allege the vote was rigged.

    Protests highlight battle over Georgia's future. Here's why it matters.
    Its outcome pushed Georgia further into Russia's orbit of influence. Georgia aspired to join the European Union, but the party suspended accession talks with the bloc after the election.

    As it sought to cement its grip on power, Georgian Dream has cracked down on freedom of assembly and expression in what the opposition says is similar to President Vladimir Putin's actions in neighboring Russia, its former imperial ruler.
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  • Comment Link KennethBeept Sunday, 20 April 2025 11:31 KennethBeept

    Challenging our perceptions of ‘perfection’
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    With health influencers raising the bar for success, the wellness space now often feels like a performative space where people strive to showcase peak physical and mental strength.

    While seeing others’ achievements can be motivating, it can also be discouraging if your progress doesn’t match theirs.

    Each person is chasing the perfect version of themselves — whether it’s a body or a lifestyle — which is dangerous because this is typically an impossible or dangerous version to achieve, Curran said. He added that this type of comparison creates a dangerous cycle in which people constantly feel dissatisfied with their own progress.

    “It’s a fantasy in many ways, and once you start chasing after it, you constantly find yourself embroiled in a sense of doubt and deficit,” he said.

    Curran also noted that wellness challenges can be particularly damaging for women who struggle with perfectionism, as they tend to be bombarded with impossible beauty standards and societal expectations.

    Renee McGregor, a UK-based dietitian who specializes in eating disorders and athlete performance, encourages people to approach wellness trends with curiosity and skepticism. That’s because some influencers and celebrities could be promoting products because there’s a financial benefit for them.

    “The thing to ask yourself about the person you’re taking advice from is what do they gain from it?” McGregor said. “If they are going to gain financially, then you know that they (could be willing) to sell you a lie.”
    Whether you want to try a new challenge or product that promises amazing results, McGregor suggests doing your research and seeking diverse perspectives, including consulting with doctors when possible.

  • Comment Link EdwardHycle Sunday, 20 April 2025 10:55 EdwardHycle

    New design revealed for Airbus hydrogen plane
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    In travel news this week: Bhutan’s spectacular new airport, the world’s first 3D-printed train station has been built in Japan, plus new designs for Airbus’ zero-emission aircraft and France’s next-generation high-speed trains.

    Grand designs
    European aerospace giant Airbus has revealed a new design for its upcoming fully electric, hydrogen-powered ZEROe aircraft. powered by hydrogen fuel cells.

    The single-aisle plane now has four engines, rather than six, each powered by their own fuel cell stack.

    The reworked design comes after the news that the ZEROe will be in our skies later than Airbus hoped.

    The plan was to launch a zero-emission aircraft by 2035, but now the next-generation single-aisle aircraft is slated to enter service in the second half of the 2030s.

    Over in Asia, the Himalayan country of Bhutan is building a gloriously Zen-like new airport befitting a nation with its very own happiness index.

    Gelephu International is designed to serve a brand new “mindfulness city,” planned for southern Bhutan, near its border with India.

    In rail travel, Japan has just built the world’s first 3D-printed train station, which took just two and a half hours to construct, according to The Japan Times. That’s even shorter than the whizzy six hours it was projected to take.

    France’s high-speed TGV rail service has revealed its next generation of trains, which will be capable of reaching speeds of up to 320 kilometers an hour (nearly 200 mph).

    The stylish interiors have been causing a stir online, as has the double-decker dining car.

    Finally, work is underway in London on turning a mile-long series of secret World War II tunnels under a tube station into a major new tourist attraction. CNN took a look inside.

  • Comment Link Kennethdic Sunday, 20 April 2025 10:44 Kennethdic

    Of course, he said yes to coming back to the series, which eventually required him to live in Italy for a few months for filming.
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    During production, White revealed to Gries that Greg is “very sinister.” That became rather irrefutable by the season’s climax, which saw Tanya’s demise orchestrated by her now-husband.

    Come Season 3, Gries had to rewrite Greg’s backstory again, this time drawing from some unlikely sources for inspiration, like HBO docuseries “The Jinx,” about late convicted killer Robert Durst, and the case involving the man who came to be known as the Tinder Swindler.

    Gries said he was struck by Durst’s “kind of seemingly even keel personality,” which served as a model for where Greg was headed, someone “who doesn’t really show a great deal of emotion, doesn’t seem to get too angry, just gets a little bit irritated and is dangerous.”

    “There’s a bridled rage underneath. And those kind of people I find – at least with respect to Gary, Greg, Gary – fascinating,” he said.

    And yet, while searching for an empathetic way back to portraying his character, Gries kept wondering if there was anything still redeeming about Greg.
    An important “wake up moment” came during a decisive conversation he had with White just before filming in Thailand, in which the show’s creator said of Greg, in no uncertain terms: “He’s a psychopath.”

    “And that was it. It was like, ‘back to the drawing board.’ And it really did help me,” Gries said.

    The penultimate episode of the series will air on Sunday, an evening that thanks to “Lotus” and other shows has again become a night of appointment viewing amid a general move away from binge watching. Gries said he appreciates the shift.

    “We’re a society that in a weird way doesn’t understand the beauty of waiting. The beauty of the space between the notes,” he shared. “If I binged (‘White Lotus’) I’d feel like I just ate too many chocolates. It just wouldn’t be the same. You need to process this.”

    “The White Lotus” airs Sundays at 9 p.m. EDT on HBO, with the episode available to stream on Max. HBO and Max, like CNN, are owned by the same parent company, Warner Bros. Discovery.

  • Comment Link JamesDot Sunday, 20 April 2025 10:36 JamesDot

    Wellness perfectionism doesn’t exist. Focus on these sustainable habits
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    ou’re scrolling through your phone when you stumble upon the next viral trend: an influencer claiming that following their incredibly strict diet will help you achieve their jaw-dropping physique. Or you see a fresh-faced runner swearing you can run a marathon without any training — just like they did.

    Whether or not you’re actively searching for wellness advice, it’s nearly impossible to avoid hearing about the latest health craze making bold guarantees of transformation.

    As you wonder if these claims hold any truth, you might also question why people often feel motivated to dive into intense challenges — when seemingly simple habits, such as getting enough sleep or eating more vegetables, often feel much harder to tackle.

    Many of us are drawn to these extreme challenges because we’re craving radical change, hoping it will help prove something to ourselves or to others, experts say.

    “We always see these kinds of challenges as opportunities for growth, particularly if we’re in a phase of our life where we’ve let ourselves go,” said Dr. Thomas Curran, associate professor of psychology at the London School of Economics and Political Science and an expert on perfectionism. “Maybe we feel that we need to be healthier, or we just had a breakup or (major) life event.”
    With social media amplifying these movements, it’s easy to see why people are increasingly drawn to the idea of achieving the “perfect” version of themselves. But before jumping into a new wellness challenge, it’s important to take a moment, reflect on your goals, and consider where you’re starting from.

  • Comment Link Modestoacous Sunday, 20 April 2025 08:40 Modestoacous

    Tbilisi, Georgia — Jailed journalist Mzia Amaghlobeli gets weaker every day as her hunger strike has reached three weeks in Rustavi, a town near the Georgian capital of Tbilisi, her lawyer says. Now the 49-year-old is having difficulty walking the short distance from her cell to the room where they usually meet, and human rights officials, colleagues and family fear for her life.
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    Amaghlobeli was arrested Jan. 12 during an anti-government protest in the coastal city of Batumi, one of over 40 people in custody on criminal charges from a series of demonstrations that have hit the South Caucasus nation of 3.7 million in recent months.
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    The political turmoil follows a parliamentary election that was won by the ruling Georgian Dream party, although its opponents allege the vote was rigged.

    Protests highlight battle over Georgia's future. Here's why it matters.
    Its outcome pushed Georgia further into Russia's orbit of influence. Georgia aspired to join the European Union, but the party suspended accession talks with the bloc after the election.

    As it sought to cement its grip on power, Georgian Dream has cracked down on freedom of assembly and expression in what the opposition says is similar to President Vladimir Putin's actions in neighboring Russia, its former imperial ruler.
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  • Comment Link Samueldob Sunday, 20 April 2025 08:18 Samueldob

    Kate Winslet had a surprising ‘Titanic’ reunion while producing her latest film ‘Lee’
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    Kate Winslet is sharing an anecdote about a “wonderful” encounter she recently had with someone from her star-making blockbuster film “Titanic.”

    The Oscar winner was a guest on “The Graham Norton Show” this week, where she discussed her new film “Lee,” in which she plays the fashion model-turned-war photographer Lee Miller from the World War II era.
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    Winslet recounted that while she had previously executive produced a number of her projects, “Lee” was the first movie where she served as a full-on producer. That required her involvement from “beginning to end,” including when the film was scored in post-production.

    She explained to Norton that when she attended the recording of the film’s score in London, while looking at the 120-piece orchestra, she saw someone who looked mighty familiar to her.

    “I’m looking at this violinist and I thought, ‘I know that face!’” she said.

    At one point, other musicians in the orchestra pointed to him while mouthing, “It’s him!” to her, and it continued to nag at Winslet, prompting her to wonder, “Am I related to this person? Who is this person?”

    Finally, at the end of the day, the “Reader” star went in to where the orchestra was to meet the mystery violinist, and she was delighted to realize he was one of the violinists who played on the ill-fated Titanic ocean liner as it sank in James Cameron’s classic 1997 film.
    “It was that guy!” Winslet exclaimed this week, later adding, “it was just wonderful” to see him again.

    “We had so many moments like that in the film, where people I’ve either worked with before, or really known for a long time, kind of grown up in the industry with, they just showed up for me, and it was incredible.”

    “Lee” released in theaters in late September, and is available to rent or buy on AppleTV+ or Amazon Prime.

  • Comment Link Freddieden Sunday, 20 April 2025 06:39 Freddieden

    Some scientists believe that fatty acids such as decanoic acid and dodecanoic acid formed the membranes of the first simple cell-like structures on Earth, Pearce said.
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    “(This is) the closest we’ve come to detecting a major biomolecule-related signal — something potentially tied to membrane structure, which is a key feature of life,” Pearce said via email. “Organics on their own are intriguing, but not evidence of life. In contrast, biomolecules like membranes, amino acids, nucleotides, and sugars are central components of biology as we know it, and finding any of them would be groundbreaking (we haven’t yet).”
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    The European Space Agency plans to launch its ExoMars Rosalind Franklin rover to the red planet in 2028, and the robotic explorer will carry a complementary instrument to SAM. The rover LS6 will have the capability to drill up to 6.5 feet (2 meters) beneath the Martian surface — and perhaps find larger and better-preserved organic molecules.

    While Curiosity’s samples can’t be studied on Earth, the Perseverance rover has actively been collecting samples from Jezero Crater, the site of an ancient lake and river delta, all with the intention of returning them to Earth in the 2030s via a complicated symphony of missions called Mars Sample Return.
    Both rovers have detected a variety of organic carbon molecules in different regions on Mars, suggesting that organic carbon is common on the red planet, Williams said.

    While Curiosity and Perseverance have proven they can detect organic matter, their instruments can’t definitively determine all the answers about their origins, said Dr. Ashley Murphy, postdoctoral research scientist at the Planetary Science Institute. Murphy, who along with Williams previously studied organics identified by Perseverance, was not involved in the new research.

    “To appropriately probe the biosignature question, these samples require high-resolution and high-sensitivity analyses in terrestrial labs, which can be facilitated by the return of these samples to Earth,” Murphy said.

  • Comment Link JosephNus Sunday, 20 April 2025 06:30 JosephNus

    Greenland’s leader says US officials’ visit is ‘highly aggressive.’ Trump says it’s ‘friendliness, not provocation’
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    Greenland’s prime minister said a planned visit to the island by US officials, including second lady Usha Vance, is “highly aggressive,” plunging relations to a new low after President Donald Trump vowed to annex the autonomous Danish territory.

    But despite the backlash, Trump has insisted the visit is about “friendliness, not provocation” – and claims the US team was “invited.”

    Vance, the wife of US Vice President JD Vance, will travel to Greenland this week to watch the island’s national dogsled race and “celebrate Greenlandic culture and unity,” according to a statement from the White House. National security adviser Mike Waltz is also expected to visit the territory this week, according to a source familiar with the trip.

    Greenland Prime Minister Mute B. Egede called the US delegation’s trip to the island “highly aggressive” in an interview with Greenlandic newspaper Sermitsiaq on Sunday, and raised particular objection to Waltz’s visit.

    “What is the national security adviser doing in Greenland? The only purpose is to demonstrate power over us,” Egede said. “His mere presence in Greenland will no doubt fuel American belief in Trump’s mission — and the pressure will increase.”

    Trump claimed on Monday that people in Greenland have responded warmly to the US’s recent interest in the territory. “They’re calling us. We’re not calling them. And we were invited over there,” he said.

    “We’re dealing with a lot of people from Greenland that would like to see something happen with respect to them being properly protected and properly taken care of,” Trump told reporters following a meeting with his Cabinet.

    “I think Greenland is going to be something that maybe is in our future,” Trump added.

    The president said he believes Secretary of State Marco Rubio would be traveling to Greenland too.

    Trump’s idea to annex Greenland has thrown an international spotlight on the territory, which holds vast stores of rare earth minerals critical for high-tech industries, and has raised questions about the island’s future security as the US, Russia and China vie for influence in the Arctic. Trump has repeatedly expressed interest in the US taking the island by force or economic coercion, even as Denmark and Greenland have firmly rejected the idea.