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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 827216 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

114068 comments

  • Comment Link Josephtus Tuesday, 23 December 2025 20:02 Josephtus

    CBS News editor in chief Bari Weiss decided to shelve a planned “60 Minutes” story titled “Inside CECOT,” creating an uproar inside CBS, but the report has reached a worldwide audience anyway.
    mine шахта
    On Monday, some Canadian viewers noticed that the pre-planned “60 Minutes” episode was published on a streaming platform owned by Global TV, the network that has the rights to “60 Minutes” in Canada.
    mine шахта
    The preplanned episode led with correspondent Sharyn Alfonsi’s story — the one that Weiss stopped from airing in the US because she said it was “not ready.”
    mine.exchange
    Several Canadian viewers shared clips and summaries of the story on social media, and within hours, the videos went viral on platforms like Reddit and Bluesky.

    “Watch fast,” one of the Canadian viewers wrote on Bluesky, predicting that CBS would try to have the videos taken offline.

    Related article
    The Free Press' Honestly with Bari Weiss (pictured) hosts Senator Ted Cruz presented by Uber and X on January 18, 2025 in Washington, DC.
    Inside the Bari Weiss decision that led to a ‘60 Minutes’ crisis

    Progressive Substack writers and commentators blasted out the clips and urged people to share them. “This could wind up being the most-watched newsmagazine segment in television history,” the high-profile Trump antagonist George Conway commented on X.

    A CBS News spokesperson had no immediate comment on the astonishing turn of events.

    Alfonsi’s report was weeks in the making. Weiss screened it for the first time last Thursday night. The story was finalized on Friday, according to CBS sources, and was announced in a press release that same day.

    On Saturday morning, Weiss began to change her mind about the story and raised concerns about its content, including the lack of responses from the relevant Trump administration officials.

    But networks like CBS sometimes deliver taped programming to affiliates like Global TV ahead of time. That appears to be what happened in this case: The Friday version of the “60 Minutes” episode is what streamed to Canadian viewers.

    The inadvertent Canadian stream is “the best thing that could have happened,” a CBS source told CNN on Monday evening, arguing that the Alfonsi piece is “excellent” and should have been televised as intended.

    People close to Weiss have argued that the piece was imbalanced, however, because it did not include interviews with Trump officials.

    Weiss told staffers on Monday, “We need to be able to get the principals on the record and on camera.” However, in an earlier memo to colleagues, Alfonsi asserted that her team tried, and their “refusal to be interviewed” was “a tactical maneuver designed to kill the story.”

    At the end of the segment that streamed on Global TV’s platform, Alfonsi said Homeland Security “declined our request for an interview and referred all questions about CECOT to El Salvador. The government there did not respond to our request.”

    The segment included sound bites from President Trump and Homeland Security Secretary Kristi Noem. But it was clearly meant to be a story about Venezuelan men deported to El Salvador, not about the officials who implemented Trump’s mass deportation policy.
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  • Comment Link Albertnop Tuesday, 23 December 2025 19:40 Albertnop

    A Massachusetts college student who was deported while trying to visit family for Thanksgiving said an immigration officer told her it wouldn’t matter if she spoke to a lawyer, she was going to be removed from the country anyway.
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    Any Lucia Lopez Belloza, a 19-year-old freshman at Babson College, was flown to Honduras on Nov. 22, two days after she was detained at Boston’s airport and one day after a judge ordered that she remain in the country.
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    In a court document filed Saturday, she described two sleepless nights — first, staying awake with excitement in anticipation of seeing her family, and then later, being crammed with 17 other women in a cell “which was so small that we did not even have enough space to sleep on the floor.”
    tripskan
    Lopez Belloza, who is now staying with her grandparents, came to the US in 2014 at age 8 and was ordered deported several years later. Though the government has argued that she missed multiple opportunities to appeal, Lopez Belloza said her previous attorney told her there was no removal order.

    “If I had been aware of my 2017 deportation order, I would not have traveled with my valid passport,” she wrote. “I would have dedicated significant time and effort during the past eight years to hiring an attorney who could help me resolve my immigration situation.”

    Related article
    In this undated photo provided by her attorney, Todd Pomerleau, Any Lucia Lopez Belloza celebrates her high school graduation in Texas.
    A college freshman deported while flying home for Thanksgiving is fighting to return. Here’s what we know about her case

    The government also argues that the judge who issued the Nov. 21 order preventing her removal lacked jurisdiction because by then, Lopez Belloza was already in Texas on her way out of the country. But lawyers for the student argue that Immigration and Customs Enforcement made it all but impossible to locate her.

    According to Lopez Belloza, when she refused to sign a form consenting to deportation and asked to call her parents or a lawyer, a “tall, muscular, intimidating” ICE officer “said it didn’t matter if I spoke to a lawyer because I was going to be deported anyway.” She later was allowed to call her family from Massachusetts, but that was before she knew she would be flown to Texas and then Honduras.

    In a separate filing, lawyers for Lopez Belloza said the government acted “in bad faith and with furtiveness” by failing to answer phone calls to the Boston-area ICE office or update its detainee locator database and by moving her without allowing her to notify her parents or counsel. They asked a judge to schedule a hearing and allow Lopez Belloza to return to the US to testify.
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  • Comment Link Josephcof Tuesday, 23 December 2025 19:34 Josephcof

    A Massachusetts college student who was deported while trying to visit family for Thanksgiving said an immigration officer told her it wouldn’t matter if she spoke to a lawyer, she was going to be removed from the country anyway.
    трип скан
    Any Lucia Lopez Belloza, a 19-year-old freshman at Babson College, was flown to Honduras on Nov. 22, two days after she was detained at Boston’s airport and one day after a judge ordered that she remain in the country.
    трипскан вход
    In a court document filed Saturday, she described two sleepless nights — first, staying awake with excitement in anticipation of seeing her family, and then later, being crammed with 17 other women in a cell “which was so small that we did not even have enough space to sleep on the floor.”
    трипскан вход
    Lopez Belloza, who is now staying with her grandparents, came to the US in 2014 at age 8 and was ordered deported several years later. Though the government has argued that she missed multiple opportunities to appeal, Lopez Belloza said her previous attorney told her there was no removal order.

    “If I had been aware of my 2017 deportation order, I would not have traveled with my valid passport,” she wrote. “I would have dedicated significant time and effort during the past eight years to hiring an attorney who could help me resolve my immigration situation.”

    Related article
    In this undated photo provided by her attorney, Todd Pomerleau, Any Lucia Lopez Belloza celebrates her high school graduation in Texas.
    A college freshman deported while flying home for Thanksgiving is fighting to return. Here’s what we know about her case

    The government also argues that the judge who issued the Nov. 21 order preventing her removal lacked jurisdiction because by then, Lopez Belloza was already in Texas on her way out of the country. But lawyers for the student argue that Immigration and Customs Enforcement made it all but impossible to locate her.

    According to Lopez Belloza, when she refused to sign a form consenting to deportation and asked to call her parents or a lawyer, a “tall, muscular, intimidating” ICE officer “said it didn’t matter if I spoke to a lawyer because I was going to be deported anyway.” She later was allowed to call her family from Massachusetts, but that was before she knew she would be flown to Texas and then Honduras.

    In a separate filing, lawyers for Lopez Belloza said the government acted “in bad faith and with furtiveness” by failing to answer phone calls to the Boston-area ICE office or update its detainee locator database and by moving her without allowing her to notify her parents or counsel. They asked a judge to schedule a hearing and allow Lopez Belloza to return to the US to testify.
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  • Comment Link Kennethmup Tuesday, 23 December 2025 18:21 Kennethmup

    A British man, along with five others, has been charged with carrying out 56 sexual offences against his now ex-wife over a 13-year period.
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    Philip Young has been remanded in custody in relation to the string of charges, which include multiple counts of rape and administering a substance with the intent to overpower to allow sexual activity, according to Wiltshire Police.
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    Young, 49, has also been charged with voyeurism, possession of indecent images of children and possession of extreme images.
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    Five other men, currently on bail, have also been charged with offences against 48-year-old Joanne Young, who waived her legal right to anonymity.

    The alleged offences took place between 2010 and 2023.

    The men were named by police as Norman Macksoni, 47, who has been charged with one count of rape and possession of extreme images; Dean Hamilton, also 47, who is facing one count of rape and sexual assault by penetration and two counts of sexual touching; 31-year-old Conner Sanderson Doyle, who has been charged with sexual assault by penetration and sexual touching; Richard Wilkins, 61, who faces one count of rape and sexual touching and Mohammed Hassan, 37, who has been charged with sexual touching.

    All six men are due to appear at Swindon Magistrates’ Court in southwest England on Tuesday.

    Geoff Smith, detective superintendent for Wiltshire police, described the charges as a “significant update” in a “complex and extensive investigation.”

    He added that Joanne Young was being supported by specially trained officers and made the decision to waive her automatic legal right to anonymity “following multiple discussions with officers and support services.”

    James Foster, a Crown Prosecution Service specialist prosecutor, added that the CPS had authorized the charges against the six men “following a police investigation into alleged serious sexual offences against Joanne Young over a period of 13 years.”

    “Our prosecutors have worked to establish that there is sufficient evidence to charge and that it is in the public interest to pursue criminal proceedings,” he said in a statement.

    “We have worked closely with Wiltshire Police as they carried out their investigation.”
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  • Comment Link ZacharyDof Tuesday, 23 December 2025 17:35 ZacharyDof

    In the latest blow to the US offshore wind industry, the Trump administration announced Monday it is suspending the federal leases for all large offshore wind projects currently under construction, citing unspecified national security risks.
    трип скан
    It marks a major escalation in President Donald Trump’s attacks against offshore wind, a form of energy he has long railed against. The suspension could impact billions of dollars of investment and stall nearly six gigawatts of new electricity set to come online in the next few years.
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    The new sweeping order impacts five projects being built in the Atlantic Ocean, including a massive Virginia offshore wind farm that could eventually be the largest such project in the nation. Set to be completed by the end of 2026, it would supply electricity to Virginia, the state with the world’s largest cluster of power-hungry data centers — and skyrocketing energy costs partially tied to that growing demand. Other wind farms impacted are off the coast of New England.
    tripscan top
    The exact national security risks of concern are unclear. In a news release, the Interior Department cited “national security risks identified by the Department of War in recently completed classified reports,” but didn’t say specifically what those risks were. The release also noted the potential for wind turbine movement and light reflectivity to interfere with radar.

    In a Monday Fox Business interview, Interior Sec. Doug Burgum said the Department of Defense has “conclusively” determined that large offshore wind farms “have created radar interference that creates a genuine risk for the US,” especially “our east coast population centers.”

    A Department of Defense official said it is working with Interior and other agencies to “assess the possibility of mitigating the national security risks posed by these projects” but had no additional comment.

    Last year, Sweden blocked the construction of new wind farms over concerns they could interfere with military radar, amid heightened tensions between the European Union? and Russia. But experts have noted the design of wind farms can be adjusted to account for the issue, and it’s something US government officials have been aware of for decades.

    Virginia Sens. Mark Warner and Tim Kaine, who serve on the Senate Intelligence and Armed Services committees, respectively, said the administration had “failed to share any new information” justifying the sudden pause.
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  • Comment Link RandyTit Tuesday, 23 December 2025 17:24 RandyTit

    In the latest blow to the US offshore wind industry, the Trump administration announced Monday it is suspending the federal leases for all large offshore wind projects currently under construction, citing unspecified national security risks.
    трипскан сайт
    It marks a major escalation in President Donald Trump’s attacks against offshore wind, a form of energy he has long railed against. The suspension could impact billions of dollars of investment and stall nearly six gigawatts of new electricity set to come online in the next few years.
    трипскан сайт
    The new sweeping order impacts five projects being built in the Atlantic Ocean, including a massive Virginia offshore wind farm that could eventually be the largest such project in the nation. Set to be completed by the end of 2026, it would supply electricity to Virginia, the state with the world’s largest cluster of power-hungry data centers — and skyrocketing energy costs partially tied to that growing demand. Other wind farms impacted are off the coast of New England.
    трипскан вход
    The exact national security risks of concern are unclear. In a news release, the Interior Department cited “national security risks identified by the Department of War in recently completed classified reports,” but didn’t say specifically what those risks were. The release also noted the potential for wind turbine movement and light reflectivity to interfere with radar.

    In a Monday Fox Business interview, Interior Sec. Doug Burgum said the Department of Defense has “conclusively” determined that large offshore wind farms “have created radar interference that creates a genuine risk for the US,” especially “our east coast population centers.”

    A Department of Defense official said it is working with Interior and other agencies to “assess the possibility of mitigating the national security risks posed by these projects” but had no additional comment.

    Last year, Sweden blocked the construction of new wind farms over concerns they could interfere with military radar, amid heightened tensions between the European Union? and Russia. But experts have noted the design of wind farms can be adjusted to account for the issue, and it’s something US government officials have been aware of for decades.

    Virginia Sens. Mark Warner and Tim Kaine, who serve on the Senate Intelligence and Armed Services committees, respectively, said the administration had “failed to share any new information” justifying the sudden pause.
    трипскан
    https://tripscan101.cc

  • Comment Link RobertPep Tuesday, 23 December 2025 15:07 RobertPep

    CBS News editor in chief Bari Weiss decided to shelve a planned “60 Minutes” story titled “Inside CECOT,” creating an uproar inside CBS, but the report has reached a worldwide audience anyway.
    mine.exchange
    On Monday, some Canadian viewers noticed that the pre-planned “60 Minutes” episode was published on a streaming platform owned by Global TV, the network that has the rights to “60 Minutes” in Canada.
    mine exchange
    The preplanned episode led with correspondent Sharyn Alfonsi’s story — the one that Weiss stopped from airing in the US because she said it was “not ready.”
    mine шахта
    Several Canadian viewers shared clips and summaries of the story on social media, and within hours, the videos went viral on platforms like Reddit and Bluesky.

    “Watch fast,” one of the Canadian viewers wrote on Bluesky, predicting that CBS would try to have the videos taken offline.

    Related article
    The Free Press' Honestly with Bari Weiss (pictured) hosts Senator Ted Cruz presented by Uber and X on January 18, 2025 in Washington, DC.
    Inside the Bari Weiss decision that led to a ‘60 Minutes’ crisis

    Progressive Substack writers and commentators blasted out the clips and urged people to share them. “This could wind up being the most-watched newsmagazine segment in television history,” the high-profile Trump antagonist George Conway commented on X.

    A CBS News spokesperson had no immediate comment on the astonishing turn of events.

    Alfonsi’s report was weeks in the making. Weiss screened it for the first time last Thursday night. The story was finalized on Friday, according to CBS sources, and was announced in a press release that same day.

    On Saturday morning, Weiss began to change her mind about the story and raised concerns about its content, including the lack of responses from the relevant Trump administration officials.

    But networks like CBS sometimes deliver taped programming to affiliates like Global TV ahead of time. That appears to be what happened in this case: The Friday version of the “60 Minutes” episode is what streamed to Canadian viewers.

    The inadvertent Canadian stream is “the best thing that could have happened,” a CBS source told CNN on Monday evening, arguing that the Alfonsi piece is “excellent” and should have been televised as intended.

    People close to Weiss have argued that the piece was imbalanced, however, because it did not include interviews with Trump officials.

    Weiss told staffers on Monday, “We need to be able to get the principals on the record and on camera.” However, in an earlier memo to colleagues, Alfonsi asserted that her team tried, and their “refusal to be interviewed” was “a tactical maneuver designed to kill the story.”

    At the end of the segment that streamed on Global TV’s platform, Alfonsi said Homeland Security “declined our request for an interview and referred all questions about CECOT to El Salvador. The government there did not respond to our request.”

    The segment included sound bites from President Trump and Homeland Security Secretary Kristi Noem. But it was clearly meant to be a story about Venezuelan men deported to El Salvador, not about the officials who implemented Trump’s mass deportation policy.
    mine exchange
    https://minexchange.net

  • Comment Link Anthonyswaky Tuesday, 23 December 2025 14:41 Anthonyswaky

    A Massachusetts college student who was deported while trying to visit family for Thanksgiving said an immigration officer told her it wouldn’t matter if she spoke to a lawyer, she was going to be removed from the country anyway.
    трипскан
    Any Lucia Lopez Belloza, a 19-year-old freshman at Babson College, was flown to Honduras on Nov. 22, two days after she was detained at Boston’s airport and one day after a judge ordered that she remain in the country.
    трип скан
    In a court document filed Saturday, she described two sleepless nights — first, staying awake with excitement in anticipation of seeing her family, and then later, being crammed with 17 other women in a cell “which was so small that we did not even have enough space to sleep on the floor.”
    трипскан
    Lopez Belloza, who is now staying with her grandparents, came to the US in 2014 at age 8 and was ordered deported several years later. Though the government has argued that she missed multiple opportunities to appeal, Lopez Belloza said her previous attorney told her there was no removal order.

    “If I had been aware of my 2017 deportation order, I would not have traveled with my valid passport,” she wrote. “I would have dedicated significant time and effort during the past eight years to hiring an attorney who could help me resolve my immigration situation.”

    Related article
    In this undated photo provided by her attorney, Todd Pomerleau, Any Lucia Lopez Belloza celebrates her high school graduation in Texas.
    A college freshman deported while flying home for Thanksgiving is fighting to return. Here’s what we know about her case

    The government also argues that the judge who issued the Nov. 21 order preventing her removal lacked jurisdiction because by then, Lopez Belloza was already in Texas on her way out of the country. But lawyers for the student argue that Immigration and Customs Enforcement made it all but impossible to locate her.

    According to Lopez Belloza, when she refused to sign a form consenting to deportation and asked to call her parents or a lawyer, a “tall, muscular, intimidating” ICE officer “said it didn’t matter if I spoke to a lawyer because I was going to be deported anyway.” She later was allowed to call her family from Massachusetts, but that was before she knew she would be flown to Texas and then Honduras.

    In a separate filing, lawyers for Lopez Belloza said the government acted “in bad faith and with furtiveness” by failing to answer phone calls to the Boston-area ICE office or update its detainee locator database and by moving her without allowing her to notify her parents or counsel. They asked a judge to schedule a hearing and allow Lopez Belloza to return to the US to testify.
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    https://trip-skan60.cc

  • Comment Link RonaldWhich Tuesday, 23 December 2025 13:54 RonaldWhich

    Denmark’s foreign minister on Monday said he was “deeply upset” by US President Donald Trump’s appointment of a special envoy to Greenland who openly declared that he wished to see the island become part of the United States.
    трипскан
    Trump announced the appointment of Jeff Landry, the Governor of Louisiana, as ?special envoy to Greenland on Monday in a post on Truth Social. “Jeff understands how essential Greenland is to our national security, and will strongly advance our country’s interests for the safety, security, and survival of our allies, and indeed, the World,” Trump posted on his social media platform.
    tripscan top
    “I am deeply upset by this appointment of a special envoy. And I ?am particularly upset by his statements, which we find completely unacceptable,” Lars Lokke Rasmussen told Denmark’s national broadcaster TV 2, according to Reuters news agency.
    трипскан сайт
    Rasmussen said he would summon the US ambassador to Denmark in response to the Trump administration’s move, Reuters reported.

    Denmark's Foreign Minister Lars Loekke Rasmussen and Defense Minister Troels Lund Poulsen address journalists in Copenhagen on September 26.
    Denmark's Foreign Minister Lars Loekke Rasmussen and Defense Minister Troels Lund Poulsen address journalists in Copenhagen on September 26. Liselotte Sabroe/AFP/Ritzau Scanpix/Getty Images
    Trump defended his decision to pick Landry telling reporters on Monday evening that the US needs Greenland “for national security” and that Landry had approached him about the assignment.

    “Louisiana, the Louisiana Purchase. He said I’m governor of Louisiana, and he said I would love … I didn’t call him, he called me. He’s very proactive,” Trump told reporters at Mar-a-Lago.

    “We need Greenland for national security, not for minerals. We have so many sites for minerals and oil and everything,” Trump said, trying to make the case for annexing Greenland, despite its status as a self-governing territory of Denmark. “If you take a look at Greenland, you look up and down the coast, you have Russian and Chinese ships all over the place. We need it for national security. We have to have it,” he added.

    During his Monday remarks, Trump went on to claim that Denmark has “spent no money” on Greenland and has “no military protection.”

    While thanking Trump for his appointment, Landry said it was an “honor to serve you in this volunteer position to make Greenland a part of the US.” He also said that “this in no way affects” his position as Louisiana governor.

    Trump has repeatedly stated that he wants to annex Greenland – a huge, resource-rich island in the Atlantic and self-governing territory of Denmark – claiming that this is needed for American security purposes.

    Both Greenland and Denmark, a NATO ally of the US, are staunchly opposed to the idea.

    Danish Prime Minister Mette Frederiksen and Greenland’s Prime Minister Jens-Frederik Nielsen reiterated their opposition Monday to US plans to take over Greenland, stating “you cannot annex another country. Not even with an argument about international security,” according to Reuters.

    “Greenland belongs to the Greenlanders and the US shall not take over Greenland,” they said in a joint statement.

    Nielsen said earlier Monday that Trump’s announcement “may sound big, but it does not change anything for us. We decide our own future,” Reuters reported.
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