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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 751468 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

109232 comments

  • Comment Link Vernonnet Saturday, 19 July 2025 14:15 Vernonnet

    “We know that the water levels seemed to be higher than they were last summer,” Silva said. “It is a significant amount of water flowing throughout, some of it in new areas that didn’t flood last year.”
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    Matt DeMaria, a meteorologist with the National Weather Service in Albuquerque, said storms formed in the early afternoon over terrain that was scorched last year by wildfire. The burn scar was unable to absorb a lot of the rain, as water quickly ran downhill into the river.

    Preliminary measurements show the Rio Ruidoso crested at more than 20 feet — a record high if confirmed — and was receding Tuesday evening.

    Three shelters opened in the Ruidoso area for people who could not return home.
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    The sight brought back painful memories for Carpenter, whose art studio was swept away during a flood last year. Outside, the air smelled of gasoline, and loud crashes could be heard as the river knocked down trees in its path.

    “It’s pretty terrifying,” she said.

    Cory State, who works at the Downshift Brewing Company, welcomed in dozens of residents as the river surged and hail pelted the windows. The house floating by was “just one of the many devastating things about today,” he said.

  • Comment Link RobertBeInd Saturday, 19 July 2025 11:16 RobertBeInd

    Santa Fe, New Mexico
    AP — At least three people were missing in a mountain village in southern New Mexico that is a popular summer retreat after monsoon rains triggered flash flooding Tuesday that was so intense an entire house was swept downstream.
    tripskan
    Emergency crews carried out at least 85 swift water rescues in the Ruidoso area, including of people who were trapped in their homes and cars, said Danielle Silva of the New Mexico Department of Homeland Security and Emergency Management.

    No deaths were immediately reported, but Silva said the extent of the destruction wouldn’t be known until the water recedes.
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    “We knew that we were going to have floods … and this one hit us harder than what we were expecting,” Ruidoso Mayor Lynn D. Crawford said during a radio address Tuesday night.

    Crawford said that some people were taken to the hospital, although the exact number was not immediately clear. He encouraged residents to call an emergency line if their loved ones or neighbors were missing.
    The floods came just days after flash floods in Texas killed over 100 people and left more than 160 people missing.

    In New Mexico, officials urged residents to seek higher ground Tuesday afternoon as the waters of the Rio Ruidoso rose nearly 19 feet in a matter of minutes amid heavy rainfall. The National Weather Service issued flood warnings in the area, which was stripped of vegetation by recent wildfires.

    A weather service flood gauge and companion video camera showed churning waters of the Rio Ruidoso surge over the river’s banks into surrounding forest. Streets and bridges were closed in response.

    Kaitlyn Carpenter, an artist in Ruidoso, was riding her motorcycle through town Tuesday afternoon when the storm started to pick up, and she sought shelter at the riverside Downshift Brewing Company with about 50 other people. She started to film debris rushing down the Rio Ruidoso when she spotted a house float by with a familiar turquoise door. It belonged to the family of one of her best friends.

    Her friend’s family was not in the house and is safe, she said.

    “I’ve been in that house and have memories in that house, so seeing it come down the river was just pretty heartbreaking,” Carpenter said. “I just couldn’t believe it.”

    There were also reports of dead horses near the town’s horse racing track, the mayor said.

    Two National Guard rescue teams and several local teams already were in the area when the flooding began, Silva said, and more Guard teams were expected.

    The area has been especially vulnerable to flooding since the summer of 2024, when the South Fork and Salt fires raced across tinder-dry forest and destroyed an estimated 1,400 homes and structures. Residents were forced to flee a wall of flames, only to grapple with intense flooding later that summer.

  • Comment Link Kevinnen Saturday, 19 July 2025 09:11 Kevinnen

    “We know that the water levels seemed to be higher than they were last summer,” Silva said. “It is a significant amount of water flowing throughout, some of it in new areas that didn’t flood last year.”
    tripscan top
    Matt DeMaria, a meteorologist with the National Weather Service in Albuquerque, said storms formed in the early afternoon over terrain that was scorched last year by wildfire. The burn scar was unable to absorb a lot of the rain, as water quickly ran downhill into the river.

    Preliminary measurements show the Rio Ruidoso crested at more than 20 feet — a record high if confirmed — and was receding Tuesday evening.

    Three shelters opened in the Ruidoso area for people who could not return home.
    https://tripscan.live
    трипскан
    The sight brought back painful memories for Carpenter, whose art studio was swept away during a flood last year. Outside, the air smelled of gasoline, and loud crashes could be heard as the river knocked down trees in its path.

    “It’s pretty terrifying,” she said.

    Cory State, who works at the Downshift Brewing Company, welcomed in dozens of residents as the river surged and hail pelted the windows. The house floating by was “just one of the many devastating things about today,” he said.

  • Comment Link Douglasurino Saturday, 19 July 2025 06:40 Douglasurino

    ‘Hire back park staff’: Visitors feel the pinch of Trump’s layoffs at National Park Service
    tripskan
    The visitors who trek to America’s national parks are already noticing the changes, just months after President Donald Trump took office.

    “I’ve been visiting national parks for 30 years and never has the presence of rangers been so absent,” one visitor to Zion National Park wrote in National Park Service public feedback obtained by CNN.

    The visitor said they saw just one trail crew at the iconic Utah park. There were no educational programs offered at any of the five parks they visited on their trip.
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    “Hire back park staff. We need them,” the visitor wrote.

    At Yosemite, another visitor said there were no rangers at the Hetch Hetchy reservoir entrance station, preventing visitors from picking up wilderness permits.

    “More staff would be a BIG and IMPORTANT improvement,” that visitor wrote.
    America’s most treasured national parks are getting crunched by Trump’s government-shrinking layoffs just as the summer travel season gets into full swing.
    Top officials vowed to hire thousands of seasonal employees to pick up the slack after the Trump administration fired around 1,000 NPS employees as part of wide-ranging federal firings known as the “Valentine’s Day Massacre.” Department of Interior officials said in a February memo they would aim to hire 7,700 seasonal workers at NPS, and post listings for 9,000 jobs.

    But those numbers haven’t materialized ahead July 4th — the parks’ busiest time of the year. Internal National Park Service data provided to CNN by the National Parks Conservation Association shows that about 4,500 seasonal and temporary staff have been hired.

  • Comment Link Robertorafe Saturday, 19 July 2025 05:22 Robertorafe

    ‘Hire back park staff’: Visitors feel the pinch of Trump’s layoffs at National Park Service
    трипскан сайт
    The visitors who trek to America’s national parks are already noticing the changes, just months after President Donald Trump took office.

    “I’ve been visiting national parks for 30 years and never has the presence of rangers been so absent,” one visitor to Zion National Park wrote in National Park Service public feedback obtained by CNN.

    The visitor said they saw just one trail crew at the iconic Utah park. There were no educational programs offered at any of the five parks they visited on their trip.
    https://tripscan.xyz
    tripskan
    “Hire back park staff. We need them,” the visitor wrote.

    At Yosemite, another visitor said there were no rangers at the Hetch Hetchy reservoir entrance station, preventing visitors from picking up wilderness permits.

    “More staff would be a BIG and IMPORTANT improvement,” that visitor wrote.
    America’s most treasured national parks are getting crunched by Trump’s government-shrinking layoffs just as the summer travel season gets into full swing.
    Top officials vowed to hire thousands of seasonal employees to pick up the slack after the Trump administration fired around 1,000 NPS employees as part of wide-ranging federal firings known as the “Valentine’s Day Massacre.” Department of Interior officials said in a February memo they would aim to hire 7,700 seasonal workers at NPS, and post listings for 9,000 jobs.

    But those numbers haven’t materialized ahead July 4th — the parks’ busiest time of the year. Internal National Park Service data provided to CNN by the National Parks Conservation Association shows that about 4,500 seasonal and temporary staff have been hired.

  • Comment Link Williamliash Saturday, 19 July 2025 02:28 Williamliash

    Questioned by both Republicans and Democrats on Capitol Hill about the low staffing numbers, Interior Secretary Doug Burgum has brushed off concerns, testifying in May that slightly less than half of permanent NPS employees work on the ground in the parks, while other staff work at regional offices or at DC headquarters.
    трипскан
    “I want more people in the parks,” Burgum said. “I want less overhead. There’s an opportunity to have more people working in our parks … and have less people working for the National Park Service.”
    https://tripscan.live
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    But internal NPS data tells a different story, Brengel said, showing that around 80% of National Park Service staff work in the parks. And regional offices play an important supporting staff role, with scientists on staff to help maintain fragile parks ecosystems, as well as specialists who monitor geohazard safety issues like landslides.

    Republican Sen. Lisa Murkowski of Alaska recently pressed Burgum to provide a full list of staff positions that have been cut at the National Park Service, Bureau of Land Management and the US Forest Service since the Trump administration took over. The Interior Department has not provided the list, a Senate staffer said.
    The regional offices within the park service are on edge, waiting to see how courts rule on a Trump administration reduction in force plan they fear could gut their ranks, a National Park Service employee in a Western state told CNN.

    “If they greenlight the RIF plan, then it’s going to be a bloodbath,” the employee said.

    In addition to probationary workers that were fired in February, early retirements are also culling the agency’s ranks, and the continued $1 spending limit on federal workers’ credit cards is making it extremely difficult to do field work in the parks, with a simple overnight trip needing to be requested 10 days in advance, the employee added.

    The lack of superintendents and NPS supervisors creates more of a headache, they added.

    “These times, when it’s all about fighting for scarce resources, you really need those upper-level people with clout working the system,” the employee said.

    Hall, the retired NPS regional director, said losing rangers, maintenance professionals and park superintendents could profoundly alter American landmarks.

    “What you’ve lost with all this attrition – you’ve lost all this knowledge that’s going to take years to build back up,” Hall said.

  • Comment Link RichardFrart Saturday, 19 July 2025 00:33 RichardFrart

    ‘Hire back park staff’: Visitors feel the pinch of Trump’s layoffs at National Park Service
    трипскан
    The visitors who trek to America’s national parks are already noticing the changes, just months after President Donald Trump took office.

    “I’ve been visiting national parks for 30 years and never has the presence of rangers been so absent,” one visitor to Zion National Park wrote in National Park Service public feedback obtained by CNN.

    The visitor said they saw just one trail crew at the iconic Utah park. There were no educational programs offered at any of the five parks they visited on their trip.
    https://tripscan.xyz
    трипскан сайт
    “Hire back park staff. We need them,” the visitor wrote.

    At Yosemite, another visitor said there were no rangers at the Hetch Hetchy reservoir entrance station, preventing visitors from picking up wilderness permits.

    “More staff would be a BIG and IMPORTANT improvement,” that visitor wrote.
    America’s most treasured national parks are getting crunched by Trump’s government-shrinking layoffs just as the summer travel season gets into full swing.
    Top officials vowed to hire thousands of seasonal employees to pick up the slack after the Trump administration fired around 1,000 NPS employees as part of wide-ranging federal firings known as the “Valentine’s Day Massacre.” Department of Interior officials said in a February memo they would aim to hire 7,700 seasonal workers at NPS, and post listings for 9,000 jobs.

    But those numbers haven’t materialized ahead July 4th — the parks’ busiest time of the year. Internal National Park Service data provided to CNN by the National Parks Conservation Association shows that about 4,500 seasonal and temporary staff have been hired.

  • Comment Link derevyannye_doma_idEl Friday, 18 July 2025 16:59 derevyannye_doma_idEl

    Все строительство деревянных домов под ключ проекты и цены размещены на сайте, чтобы вы могли выбрать оптимальное решение под свои цели и участок.

    Деревянные дома под ключ становятся все более популярными среди владельцев загородной недвижимости. Эти сооружения привлекают своим природным очарованием и экологичностью.

    Главное преимущество деревянных домов заключается в быстроте их строительства. Современные технологии позволяют возводить такие здания в кратчайшие сроки.

    К тому же, деревянные дома обладают отличными теплоизоляционными свойствами. Зимой в таких домах комфортно и тепло, а летом всегда свежо и прохладно.

    Уход за такими домами легок и не требует значительных затрат времени и сил. Частая обработка дерева специальными средствами способствует увеличению срока службы конструкции.

  • Comment Link karkasnyy_dom_mukt Friday, 18 July 2025 07:06 karkasnyy_dom_mukt

    Каталог каркасные дома в спб включает как компактные дачи, так и просторные дома для постоянного проживания. Подбираем вариант под ключ.

    Каркасные дома набирают популярность среди застройщиков. Каркасные дома имеют множество плюсов, включая короткий срок постройки и отличные теплоизоляционные свойства.

    Основным преимуществом каркасных конструкций является их доступная цена. Строительство такого дома позволяет значительно сократить затраты на материалы и рабочую силу.

    Также каркасные дома могут быть легко настроены под любые климатические условия. С их помощью можно строить комфортное жильё для проживания в любых климатических зонах.

    Однако, стоит также учитывать недостатки каркасных домов. Например, по сравнению с кирпичными домами, каркасные имеют меньшую огнестойкость. Это следует учитывать при выборе типа жилья.

  • Comment Link MichaelCex Friday, 18 July 2025 06:10 MichaelCex

    Строительство домов — это важный и ответственный процесс, который требует тщательного планирования и профессионального подхода. Сегодня на рынке представлено множество вариантов для тех, кто хочет построить дом под ключ, будь то классический кирпичный дом, современный из газобетона или монолитное сооружение. Заказчики часто выбирают проекты домов из газобетона или блоков, поскольку такие материалы обеспечивают хорошую теплоизоляцию и долговечность, а также позволяют реализовать разнообразные архитектурные решения.
    купить дом по семейной ипотеке
    Покупка готового проекта дома или заказ индивидуального — важный этап, который помогает определить будущий внешний вид и внутреннюю планировку. Проекты одноэтажных домов из газобетона пользуются популярностью благодаря своей простоте и удобству эксплуатации. Также востребованы проекты двухэтажных домов, которые позволяют максимально эффективно использовать площадь участка и создать комфортное пространство для семьи.
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    строительство домов из газобетона
    Строительство домов под ключ включает в себя не только возведение стен, но и монтаж коммуникаций, отделочные работы и подготовку территории. Цена на строительство зависит от выбранных материалов, сложности проекта и региона. В Подмосковье и Москве строительство домов под ключ становится особенно актуальным благодаря развитию инфраструктуры и удобству транспортной доступности. В этих регионах активно реализуются проекты домов из газобетона, а также коттеджи с отделкой и коммуникациями.

    Для тех, кто планирует финансировать строительство, доступны различные программы ипотеки, включая семейную ипотеку и ипотеку с господдержкой. Такие условия позволяют значительно снизить финансовую нагрузку и сделать строительство более доступным. Ипотека на строительство дома в Московской области или Москве помогает реализовать мечту о собственном доме без необходимости сразу иметь крупную сумму.

    Стоимость строительства дома зависит от его типа, площади и выбранных материалов. Например, строительство дома из газобетона или из блоков обычно обходится дешевле, чем монолитное или кирпичное сооружение, однако при этом обеспечивает хорошую теплоизоляцию и долговечность. Важно учитывать, что цена включает не только возведение стен, но и отделочные работы, коммуникации, подключение к инженерным системам и благоустройство территории.

    Заказать проект дома можно как у специализированных компаний, так и через онлайн-платформы, что позволяет выбрать оптимальный вариант по цене и дизайну. В Москве и Подмосковье существует множество предложений по строительству домов под ключ с отделкой и коммуникациями, что значительно сокращает сроки и упрощает процесс для заказчика. Построить дом в Подмосковье или Москве — это реальная возможность создать уютное семейное гнездо, которое будет служить долгие годы.

    Загородные дома и коттеджи пользуются популярностью у тех, кто ценит комфорт и уединение. Строительство домов из газобетона или из блоков — это современное решение, сочетающее в себе экономичность и качество. Важно выбрать проверенного подрядчика, который сможет обеспечить соблюдение сроков и качество работ. В итоге, строительство дома под ключ — это инвестиция в будущее, которая приносит радость и уверенность в завтрашнем дне.

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