What makes a great customer service experience? Well for me, one of the greatest factors is when a sales associate goes above and beyond to ensure a customer is satisfied. I recently experienced this type of service when I went shopping at my local mall for an airline messenger bag.
When I entered the store I browsed their selection and eventually asked the sales associate if they had the specific bag I was looking for in stock. She told me that they sold out since it was one of their best selling bags. The sales associate told me that my best bet was to go to the Lacoste at Yorkdale Mall since they had a larger store, thus a larger stock selection.
I asked her if she could double check with the store just to make sure they had the bag in stock at Yorkdale before I headed there. She agreed and called them for me. After she spoke with a sales representative at the other store, she told me that they only had one left and she asked them to keep the bag on hold for me.
I made my way to the other location and was greeted by a sales associate upon entering the store. At the cashier desk I asked for the bag that they kept on hold for me. The sales associate asked me to wait while she brought the bag out from the stockroom. When she came back, she had the airline messenger bag I was looking for.
She gave me a brief explanation about the material of the bag, including how to care for it. She also told me that it was their last bag and was on sale for 30% off. I decided to purchase the bag and after that purchase I was very satisfied with how smoothly the process went and how helpful the sales associates were.
Do you remember a shopping experience where the sales associate ensured your satisfaction? Share it in the comments section.
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saddle measure
Before you purchase a new saddle, measure your leg length and seat measurement.
If you are short in leg length, a 16-inch saddle should be fine.
For longer legs, you should aim for at least 17 inches.
A 17-inch seat is possible for those with longer legs.
A larger seat should be between 18-19 inches. Remember, the pad should
be at minimum one-inch larger than the saddle size.
Before buying a horse saddle, find out the horse's measurements.
A standard size will work for a horse of average stature.
However, you may need a saddle with a wider gullet for a larger horse.
Your horse's breed will also impact the size of your saddle's
opening. For example, the back of an Arabian horse is shorter than that of a Thoroughbred.
For an exact measurement, consult your trainer.
To find the right saddle size for your horse, you should first determine its conformation. It is important to scan your horse
both from the front and from the sides. Extra padding
behind the saddle bars may help horses with narrower legs.
Consider purchasing a shoulder pad to ensure a snug fit. For the average-to-wide
withered horse, a medium-to-wide tree is usually sufficient.
A horse with average to flat withers, however, will require a large tree.
If you're in between two sizes, go up a size. Most saddles come in 17-inch seats.
These can make saddles uncomfortable. You should also consider the type of riding you'll be doing.
Saddles made for leisure riding may be shorter and more comfortable than those used for barrel racing or ranch work.
If you are unsure, measure the same as men.
Western saddles have different seat sizes. The Western saddle seat size measures approximately four inches wider than an average adult saddle.
If you're too tall, you might need to go up a size. A shorter rider may need
a larger saddle, or vice versa. Depending on your weight and height,
the right saddle size will fit you comfortably.
Before you buy a saddle for your horse, you'll need to measure and weigh
yourself.
If you are unsure about your thighbone measurements,
you can try on a few saddles to find the one that best fits your thigh bone.
English saddles are usually one to two inches smaller in size than Western saddles.
If in doubt, increase a size. A good rule of thumb is to measure at the
saddle's nail. This nail is located near to the top of your saddle.
The saddle's seat size is the highest point on the cantle.