Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 306838 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00

22418 comments

  • Comment Link EugeneEvark Friday, 24 May 2024 12:09 EugeneEvark

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet


    last news about mostbet here!

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet

  • Comment Link EugeneEvark Friday, 24 May 2024 12:00 EugeneEvark

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet


    last news about mostbet here!

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet

  • Comment Link http://www.drugoffice.gov.hk/ Friday, 24 May 2024 10:34 http://www.drugoffice.gov.hk/

    "'918KISS': A Broad Online Gaming Platform "

    "'918KISS' is a phrase that has captured prominent focus in the digital entertainment sphere , especially in the realm of online casino games .

    This idea is generally coupled with a prominent mobile gambling gateway that includes a broad selection of wagering titles and accompanying betting-oriented diversion .

    At the core of the "'918KISS" hub is a emphasis on offering a streamlined and engaging entertainment experience for its patrons . The portal showcases a user-friendly format that facilitates customers to effortlessly maneuver the diverse title choices and place their investments with a few selections .

    The choice collection is varied , appealing to a extensive spectrum of user interests , from iconic fruit-based slots to increasingly contemporary and graphically mesmerizing options.

    One of the principal features that distinguishes "'918KISS" apart from its rivals is its devotion to providing a impartial and open wagering pastime. The venue utilizes advanced security systems and encryption protocols to secure the personal and monetary information of its clients , giving them the peace of mind they require to engage in their favorite offerings free from any concerns about the safety of their information.

    Additionally , "'918KISS" is well-known for its ample incentive and deal options, which offer participants with chances to boost their payouts and lengthen their gambling activities . From welcome incentives to recurring replenishment rewards and complimentary rounds, the arena strives to acknowledge its committed customer community and keep them engaged and entertained .

    A further component that has led to the popularity of "'918KISS" is its availability . The destination is accessible on a variety of platforms, such as desktop computers , smartphones , and tablets , allowing players to experience their favorite offerings anytime , anywhere . This flexibility and convenience have been particularly appealing to current gamers who appreciate the ability to engage in on the go and incorporate their gambling pursuits into their daily lives .

    In summary, the "'918KISS" phrase embodies a comprehensive and captivating web-based gambling portal that presents a wide-ranging assortment of slot games , secure gameplay , and attractive bonus options. Its dedication to offering a seamless and lucrative user experience has positioned it as a go-to gateway for numerous online gaming enthusiasts , solidifying its position as a leading actor in the swiftly evolving landscape of portable wagering.

  • Comment Link ShawnCrori Friday, 24 May 2024 10:26 ShawnCrori

    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele


    last news about pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele

  • Comment Link ShawnCrori Friday, 24 May 2024 09:48 ShawnCrori

    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele


    last news about pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele

  • Comment Link ShawnCrori Friday, 24 May 2024 09:43 ShawnCrori

    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele


    last news about pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele
    pele

  • Comment Link Davidtieve Friday, 24 May 2024 07:20 Davidtieve

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet


    last news about mostbet

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet

  • Comment Link Davidtieve Friday, 24 May 2024 06:43 Davidtieve

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet


    last news about mostbet

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet

  • Comment Link Davidtieve Friday, 24 May 2024 06:36 Davidtieve

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet


    last news about mostbet

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet

  • Comment Link GradyGap Friday, 24 May 2024 05:24 GradyGap

    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho


    last news about coutinho

    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho
    coutinho