It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21656 comments
-
Comment Link
Wednesday, 23 November 2022 05:52
vulkcasin
vulcan vegas promo code
Bonuses and promotions at Vulkan Vegas casino. Online casino Vulkan, to most of its competitors, does not flood its customers with a giant million of promotions.
jshdznkj com -
Comment Link
Wednesday, 23 November 2022 05:51
DavisAcutt
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
Today, you can discover tons analogues of Vulkan on the network, but the most dependable and high-quality of them is Vulkan Vegas Casino.
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite
vulkan vegas seite -
Comment Link
Wednesday, 23 November 2022 05:34
vvcasin
jshdznkj com
Withdrawal to the christmas card of any bank. No interest, no commission, no additional payments. Declivity 120 and gather 3000 overnight. Leave a mark on Tops with Vulcan Vegas
vulkan vegas casino -
Comment Link
Wednesday, 23 November 2022 03:52
TrnCrype
buy cialis cialis gernic cialis logo
-
Comment Link
Tuesday, 22 November 2022 22:46
Eemjswoca
walmart pharmacy prilosec walmart pharmacy terbinafine online pharmacy canada generic cialis
-
Comment Link
Tuesday, 22 November 2022 16:31
AdgChula
cialis kidney function mylan tadalafil reviews tadalafil rankings
-
Comment Link
Tuesday, 22 November 2022 15:53
pharmacy price compare
reputable online canadian pharmacy
https://alglobalpharma.com/
reliable canadian pharmacy -
Comment Link
Tuesday, 22 November 2022 15:15
Jnwhspabe
disulfiram canadian pharmacy online pharmacy no prescription viagra aygestin online pharmacy
-
Comment Link
Tuesday, 22 November 2022 13:11
MarOxinna
now I just around 3 shakes a day just protein, glutamine, and BCAAs ivermectin for cattle 411 Longer acting dihydropyridines, however, do not appear to activate the SNS
-
Comment Link
Tuesday, 22 November 2022 11:15
EbrCrype
tadalafil powder suppliers cialis experience forum cialis for daily use cost