It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21512 comments
-
Comment Link
Thursday, 25 November 2021 10:45
super avana india
furosemide cost medicine furosemide pills lasix dosage for congestive heart failure what are furosemide
-
Comment Link
Thursday, 25 November 2021 10:10
plaquenil medicine
furosemide tabletas furosemide without a prescription how does spironolactone differ from furosemide what over-the-counter painkillers can i take with lasix
-
Comment Link
Thursday, 25 November 2021 09:37
buy amoxil usa
albuterol ventolin inhaler ventolin over the counter ventolin hfa 90 mcg inhaler espanol how many albuterol treatments can be given
-
Comment Link
Thursday, 25 November 2021 07:53
stromectol medication
hydroxychloroquine plaquenil plaquenil 100 can plaquenil cause high hematocrit levels what does it look like when plaquenil affects vision
-
Comment Link
Thursday, 25 November 2021 04:40
AsmmMinyteeni
how often can you take cialis buy cialis usa
-
Comment Link
Wednesday, 24 November 2021 18:07
Sjejvemn
law dissertation dissertation statistics help
-
Comment Link
Tuesday, 23 November 2021 21:32
generic amoxil 500 mg
amoxicillin use order amoxil amoxicillin without prescription what is amoxil 500mg used for
-
Comment Link
Tuesday, 23 November 2021 08:45
quineprox 90 mg
neurontin for sleep neurontin mixed with pain patch how does gabapentin work to relieve pain?
-
Comment Link
Tuesday, 23 November 2021 05:59
generic amoxicillin
ivermectin for parakeets buy stromectol online uk ivermectin dosage range per pound what is ivermectin used for in cattle
-
Comment Link
Tuesday, 23 November 2021 01:06
prednisone cost us
generic lasix names furosemide 20 mg for sale what is furosemide 20 mg used for what does furosemide treat