Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 289577 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00
Blogs
21369 comments
Intern

Latest from Intern

21369 comments

  • Comment Link prodvijenie saitov v moskve_ajEa Monday, 17 March 2025 05:43 prodvijenie saitov v moskve_ajEa

    seo продвижение сайтов под ключ seo продвижение сайтов под ключ .

  • Comment Link 1win_gjPn Monday, 17 March 2025 05:37 1win_gjPn

    1 win казино 1win818.ru .

  • Comment Link 1win_ubSt Monday, 17 March 2025 05:34 1win_ubSt

    1win rossvya 1win rossvya .

  • Comment Link Sazrmui Sunday, 16 March 2025 17:27 Sazrmui

    Мы готовы предложить дипломы любой профессии по приятным тарифам. О преимуществах заказа документов в нашем сервисе
    Вы покупаете документ в надежной и проверенной компании. Такое решение позволит сэкономить не только деньги, но и ваше драгоценное время.
    На этом преимущества не заканчиваются, их куда больше:
    • Дипломы делаем на настоящих бланках с мокрыми печатями и подписями;
    • Можно приобрести дипломы любых высших учебных заведений России;
    • Цена намного меньше той, которую довелось бы заплатить за обучение в ВУЗе;
    • Быстрая доставка в любые регионы России.
    Купить диплом ВУЗа-- http://kasplingua.ru/forums/topic/высококачественные-дипломы-на-заказ/ - kasplingua.ru/forums/topic/высококачественные-дипломы-на-заказ

  • Comment Link selector Sunday, 16 March 2025 16:13 selector

    Рекомендую - селектор казино вход

  • Comment Link Eanrtod Sunday, 16 March 2025 15:46 Eanrtod

    Для успешного продвижения по карьере понадобится наличие диплома о высшем образовании. Купить диплом университета у надежной компании: diplomc-v-ufe.ru/kupit-diplom-santexnika-9/

  • Comment Link 1win_hpKa Sunday, 16 March 2025 13:07 1win_hpKa

    1win live https://1win709.ru .

  • Comment Link 1win_iqPt Sunday, 16 March 2025 12:49 1win_iqPt

    1win играть http://1win714.ru .

  • Comment Link mostbet_feen Sunday, 16 March 2025 12:46 mostbet_feen

    мостбет скачать казино https://mostbet1005.com.kg/ .

  • Comment Link prodvijenie saitov v moskve_xtsi Sunday, 16 March 2025 11:18 prodvijenie saitov v moskve_xtsi

    продвижение сайта онлайн продвижение сайта онлайн .