Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 309903 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00

22597 comments

  • Comment Link Dennisfut Wednesday, 03 July 2024 10:00 Dennisfut

    Romelu Menama Lukaku Bolingoli https://romelu-lukaku.prostoprosport-cz.org Belgicky fotbalista, utocnik anglickeho klubu Chelsea a Belgican vyber. Na hostovani hraje za italsky klub Roma.

  • Comment Link Gregoryensug Wednesday, 03 July 2024 09:57 Gregoryensug

    Darwin Gabriel Nunez Ribeiro https://darwin-nunez.prostoprosport-cz.org Uruguaysky fotbalista, utocnik anglickeho klubu Liverpool a Uruguaysky narodni tym. Bronzovy medailista mistrovstvi Jizni Ameriky mezi mladeznickymi tymy.

  • Comment Link DustinRek Wednesday, 03 July 2024 09:55 DustinRek

    Toni Kroos https://toni-kroos.prostoprosport-cz.org je nemecky fotbalista, ktery hraje jako stredni zaloznik za Real Madrid a nemecky narodni tym. Mistr sveta 2014. Prvni nemecky hrac v historii, ktery sestkrat vyhral Ligu mistru UEFA.

  • Comment Link Robertpoemi Wednesday, 03 July 2024 09:54 Robertpoemi

    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric


    last news about modric luka

    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric
    modric

  • Comment Link GradyGap Wednesday, 03 July 2024 09:30 GradyGap

    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia


    last news about khvicha kvaratskhelia

    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    a href=http://www.seabb.sk/php/?a%5B%5D=kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia

  • Comment Link KevinVeild Wednesday, 03 July 2024 09:03 KevinVeild

    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius


    last news about vinisius junior

    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius

  • Comment Link GradyGap Wednesday, 03 July 2024 08:46 GradyGap

    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia


    last news about khvicha kvaratskhelia

    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia

  • Comment Link GradyGap Wednesday, 03 July 2024 08:37 GradyGap

    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    a href=http://labs.ahovey.est-online.hut2.ru/test.php?a%5B%5D=kvaratskhelia
    kvaratskhelia
    kvaratskhelia


    last news about khvicha kvaratskhelia

    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia
    kvaratskhelia

  • Comment Link KevinVeild Wednesday, 03 July 2024 08:21 KevinVeild

    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius


    last news about vinisius junior

    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius

  • Comment Link KevinVeild Wednesday, 03 July 2024 08:16 KevinVeild

    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius


    last news about vinisius junior

    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius
    vinisius