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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 753638 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

109241 comments

  • Comment Link Terryzogma Monday, 21 April 2025 07:16 Terryzogma

    The voice of ‘White Lotus’ star Walton Goggins is the lullaby we didn’t know we needed
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    While his “White Lotus” character Rick has been the source of some stress this season, Walton Goggins is here to soothe us into a state of dreamy sleep to make up for it.

    The actor has partnered with relaxation and meditation app Calm for one of their famed Sleep Stories, lending his smoky voice to a fable titled “The Yard Sale.”

    Goggins announced the Sleep Story on his verified Instagram on Tuesday, writing, “A friend once said to me the first question you ask someone shouldn’t be, ‘How are you?’ but rather, ‘How did you sleep last night?’ I agree.”

    The post included an excerpt from the story, in which Goggins is heard languidly instructing listeners to relax their bodies and get into bed. “You could even climb into a hammock,” he added. “I wouldn’t do that because I’ve never gracefully got in or out of one.”

    In the caption, the actor also wrote that he “wanted to create a Sleep Story that feels dreamlike, helping people slow their minds down by wandering through a yard sale (which happens to be one of my favorite things to do), uncovering hidden treasures.”

    “It’s the Walton Goggins version of counting sheep. I hope you enjoy,” he added.

    Other celebrities who have read bedtime stories in the hopes of putting audiences to sleep include Dolly Parton and the late Jimmy Stewart, whose voice was featured in a Calm Christmas Sleep Story in 2023 thanks to generative AI technology.

    Goggins currently stars on “The White Lotus,” where his character is often the most stressed out and tortured of the ensemble, at one point setting a slew of snakes free.

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  • Comment Link Williamjoige Monday, 21 April 2025 04:32 Williamjoige

    “You have a government that is reckless about what is going to happen to Guyana,” said Melinda Janki, an international lawyer in Guyana who is handling several lawsuits against Exxon. It’s pursuing “a supposed course of development that is actually backward and destructive,” she told CNN.
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    And while plenty of Guyanese people welcome the new oil industry, some say Guyana’s startling economic statistics do not reflect a real-world prosperity for ordinary people, many of whom are struggling with the higher prices accompanying the oil boom. Inflation rose 6.6% in 2023, with prices of some foods shooting up much more rapidly.

    “Since the oil extraction began in Guyana, we have noticed that our cost of living has gone sky high,” said Wintress White, of Red Thread, a non-profit that focuses on improving living conditions for Guyanese women. “The money is not trickling down to the masses,” she told CNN.

    CNN contacted President Ali, the Ministry of Natural Resources and the Ministry of Finance for comment but received no response.
    Guyana, a former Dutch then British colony which gained independence in 1966, is one of only a handful of countries that is a “carbon sink,” meaning it stores more planet-heating pollution than it produces. This is due to its vast rainforest; trees remove carbon dioxide from the atmosphere as they grow.

    The country has protected its biodiversity where others have destroyed theirs, President Ali said in a BBC interview last year. In 2009, the country signed an agreement with Norway, which promised Guyana more than $250 million to preserve its 18.5 million hectares, or nearly 46 million acres, of forests.

    Ali insists the country can balance climate leadership and fossil fuel exploitation. The new oil wealth will allow Guayana to develop, including building climate adaptations such as sea walls, he has said. He has also pointed to the continued failures of wealthy countries, already grown rich on their own fossil fuels, to help poorer countries with climate finance.

    But there are concerns Guyana could fall victim to the “resource curse,” in which vast, new wealth ?can actually make life worse for those who live there.

  • Comment Link AllanBlity Monday, 21 April 2025 03:04 AllanBlity

    A tiny rainforest country is growing into a petrostate. A US oil company could reap the biggest rewards
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    Guyana’s destiny changed in 2015. US fossil fuel giant Exxon discovered nearly 11 billion barrels of oil in the deep water off the coast of this tiny, rainforested country.

    It was one of the most spectacular oil discoveries of recent decades. By 2019, Exxon and its partners, US oil company Hess and China-headquartered CNOOC, had started producing the fossil fuel.? They now pump around 650,000 barrels of oil a day, with plans to more than double this to 1.3 million by 2027.

    Guyana now has the world’s highest expected oil production growth through 2035.

    This country — sandwiched between Brazil, Venezuela and Suriname — has been hailed as a climate champion for the lush, well-preserved forests that carpet nearly 90% of its land. It is on the path to becoming a petrostate at the same time as the impacts of the fossil fuel-driven climate crisis escalate.

    While the government says environmental protection and an oil industry can go hand-in-hand, and low-income countries must be allowed to exploit their own resources, critics say it’s a dangerous path in a warming world, and the benefits may ultimately skew toward Exxon — not Guyana.
    Since Exxon’s transformative discovery, Guyana’s government has tightly embraced oil as a route to prosperity. In December 2019, then-President David Granger said in a speech, “petroleum resources will be utilized to provide the good life for all … Every Guyanese will benefit.”

    It’s a narrative that has continued under current President Mohamed Irfaan Ali, who says new oil wealth will allow Guyana to develop better infrastructure, healthcare and climate adaptation.

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  • Comment Link HerbertFloot Sunday, 20 April 2025 23:07 HerbertFloot

    A tiny rainforest country is growing into a petrostate. A US oil company could reap the biggest rewards
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    Guyana’s destiny changed in 2015. US fossil fuel giant Exxon discovered nearly 11 billion barrels of oil in the deep water off the coast of this tiny, rainforested country.

    It was one of the most spectacular oil discoveries of recent decades. By 2019, Exxon and its partners, US oil company Hess and China-headquartered CNOOC, had started producing the fossil fuel.? They now pump around 650,000 barrels of oil a day, with plans to more than double this to 1.3 million by 2027.

    Guyana now has the world’s highest expected oil production growth through 2035.

    This country — sandwiched between Brazil, Venezuela and Suriname — has been hailed as a climate champion for the lush, well-preserved forests that carpet nearly 90% of its land. It is on the path to becoming a petrostate at the same time as the impacts of the fossil fuel-driven climate crisis escalate.

    While the government says environmental protection and an oil industry can go hand-in-hand, and low-income countries must be allowed to exploit their own resources, critics say it’s a dangerous path in a warming world, and the benefits may ultimately skew toward Exxon — not Guyana.

  • Comment Link Billygycle Sunday, 20 April 2025 23:02 Billygycle

    Mist and microlightning
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    To recreate a scenario that may have produced Earth’s first organic molecules, researchers built upon experiments from 1953 when American chemists Stanley Miller and Harold Urey concocted a gas mixture mimicking the atmosphere of ancient Earth. Miller and Urey combined ammonia (NH3), methane (CH4), hydrogen (H2) and water, enclosed their “atmosphere” inside a glass sphere and jolted it with electricity, producing simple amino acids containing carbon and nitrogen. The Miller-Urey experiment, as it is now known, supported the scientific theory of abiogenesis: that life could emerge from nonliving molecules.
    For the new study, scientists revisited the 1953 experiments but directed their attention toward electrical activity on a smaller scale, said senior study author Dr. Richard Zare, the Marguerite Blake Wilbur Professor of Natural Science and professor of chemistry at Stanford University in California. Zare and his colleagues looked at electricity exchange between charged water droplets measuring between 1 micron and 20 microns in diameter. (The width of a human hair is 100 microns.)

    “The big droplets are positively charged. The little droplets are negatively charged,” Zare told CNN. “When droplets that have opposite charges are close together, electrons can jump from the negatively charged droplet to the positively charged droplet.”
    The researchers mixed ammonia, carbon dioxide, methane and nitrogen in a glass bulb, then sprayed the gases with water mist, using a high-speed camera to capture faint flashes of microlightning in the vapor. When they examined the bulb’s contents, they found organic molecules with carbon-nitrogen bonds. These included the amino acid glycine and uracil, a nucleotide base in RNA.

    “We discovered no new chemistry; we have actually reproduced all the chemistry that Miller and Urey did in 1953,” Zare said. Nor did the team discover new physics, he added — the experiments were based on known principles of electrostatics.

    “What we have done, for the first time, is we have seen that little droplets, when they’re formed from water, actually emit light and get this spark,” Zare said. “That’s new. And that spark causes all types of chemical transformations.”

  • Comment Link JesseDeabe Sunday, 20 April 2025 19:30 JesseDeabe

    Josh Giddey hits halfcourt buzzer-beater over LeBron James to cap wild finale as the Bulls stun the Lakers
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    Josh Giddey hit a game-winning, halfcourt buzzer-beater over LeBron James as the Chicago Bulls stunned the Los Angeles Lakers in one of the wildest endings to an NBA game you are ever likely to see.

    Trailing 115-110 with 12.6 seconds remaining, Giddey’s inbound pass found Nikola Vucevic, who pushed the ball to a wide-open Patrick Williams for a corner three-pointer.

    James then fluffed the Lakers inbound pass from the baseline, allowing Giddey to steal the ball and find Coby White for a second Bulls triple in quick succession to put Chicago up 116-115 with 6.1 seconds remaining.
    Austin Reaves then made a driving layup to put the Lakers ahead 117-116 with 3.3 seconds left, but the game wasn’t done yet.

    With no timeouts remaining, Giddey inbounded the ball to Williams from the baseline, got the pass back, took one dribble and launched a shot from beyond halfcourt.

    Supporters in the stands seemed frozen in anticipation as the ball sailed through the air, and the United Center then erupted as it fell through the net. After the dramatic win, Giddey found himself being swarmed by his teammates.

    “Special moment to do it with these guys, this team,” Giddey said, per ESPN. “We’ve shown over the last month to six weeks that we can beat anybody. The way we play the game, I think it wears people down.

    “We get up and down. We run. We put heat on them to get back. A lot of veteran teams don’t particularly want to get back and play in transition.”

    Giddey later told the Bulls broadcast that he’d “never made a game-winner before.”

    The ending capped an incredible couple of games for the Lakers, who had themselves won their last game against the Indiana Pacers on Wednesday with a buzzer-beating tip-in from James.

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