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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 753683 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

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    Scientists redid an experiment that showed how life on Earth could have started. They found a new possibility
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    In the 1931 movie “Frankenstein,” Dr. Henry Frankenstein howling his triumph was an electrifying moment in more ways than one. As massive bolts of lightning and energy crackled, Frankenstein’s monster stirred on a laboratory table, its corpse brought to life by the power of electricity.

    Electrical energy may also have sparked the beginnings of life on Earth billions of years ago, though with a bit less scenery-chewing than that classic film scene.

    Earth is around 4.5 billion years old, and the oldest direct fossil evidence of ancient life — stromatolites, or microscopic organisms preserved in layers known as microbial mats — is about 3.5 billion years old. However, some scientists suspect life originated even earlier, emerging from accumulated organic molecules in primitive bodies of water, a mixture sometimes referred to as primordial soup.

    But where did that organic material come from in the first place? Researchers decades ago proposed that lightning caused chemical reactions in ancient Earth’s oceans and spontaneously produced the organic molecules.

    Now, new research published March 14 in the journal Science Advances suggests that fizzes of barely visible “microlightning,” generated between charged droplets of water mist, could have been potent enough to cook up amino acids from inorganic material. Amino acids — organic molecules that combine to form proteins — are life’s most basic building blocks and would have been the first step toward the evolution of life.

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    Mindful wellness challenges
    If you’re the type of person who thrives on challenges and pushing your limits, this doesn’t mean you need to shy away from wellness challenges altogether. But before diving in, take a step back and ask yourself if you’re pursuing the challenge for the right reasons, McGregor said.
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    Some people want to try these challenges because they believe something is missing from their life, and they’re looking to attain “worth” or receive validation, McGregor noted.

    A good way to assess your motivation is by considering whether the challenge will benefit your health or if it’s about showcasing your accomplishments on social media or some other reason.

    Before trying any new trend, make sure you have the foundation to handle it and be aware of any potential risks, McGregor said.

    For casual runners, this might mean signing up for a 5K but building your endurance gradually while incorporating other strength training exercises into your routine. For more intense challenges, such as a marathon, McGregor encourages people to consult with professionals or a coach who can monitor your progress and condition along the way.

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    Both McGregor and Curran emphasize the importance of fostering sustainable health habits before embarking on more extreme challenges.

    Rather than chasing the idea of being “healthy,” McGregor suggests focusing on actual healthful behaviors and starting small.

    If you’re a highly sedentary person and want to add more movement to your day, try doing lunges while brushing your teeth or taking short walks throughout your typical routine.

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    Family affair
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    Americans Brittany and Blake Bowen had never even been to Ecuador when in 2021 they decided to move to the South American country with their four children.

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    Erik and Erin Eagleman moved to Switzerland from Wisconsin with their three children in 2023.

    “It feels safe here,” they tell CNN of their new outdoorsy lifestyle in Basel, close to the borders with France and Germany. Their youngest daughter even walks to elementary school by herself.

    For adventures with your own family, be it weekend breaks or something longer-term, our partners at CNN Underscored, a product review and recommendations guide owned by CNN, have this roundup of the best kids’ luggage sets and bags.

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    For close to 100 years, Michelin stars have been a sign of culinary excellence, awarded only to the great and good.

    Georges Blanc, the world’s longest-standing Michelin-starred restaurant, has boasted a three-star rating since 1981, but this month the Michelin guide announced that the restaurant in eastern France was losing a star.

    More culinary reputations were enhanced this week, when Asia’s 50 best restaurants for 2025 were revealed. The winner was a Bangkok restaurant which is no stranger to garlands, while second and third place went to two Hong Kong eateries.

    You don’t need to go to a heaving metropolis for excellent food, however. A 200-year-old cottage on a remote stretch of Ireland’s Atlantic coast has been given a Michelin star. At the time of awarding, Michelin called it “surely the most rural” of its newest winners.

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    Tbilisi, Georgia — Jailed journalist Mzia Amaghlobeli gets weaker every day as her hunger strike has reached three weeks in Rustavi, a town near the Georgian capital of Tbilisi, her lawyer says. Now the 49-year-old is having difficulty walking the short distance from her cell to the room where they usually meet, and human rights officials, colleagues and family fear for her life.
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    Amaghlobeli was arrested Jan. 12 during an anti-government protest in the coastal city of Batumi, one of over 40 people in custody on criminal charges from a series of demonstrations that have hit the South Caucasus nation of 3.7 million in recent months.
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    The political turmoil follows a parliamentary election that was won by the ruling Georgian Dream party, although its opponents allege the vote was rigged.

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    Its outcome pushed Georgia further into Russia's orbit of influence. Georgia aspired to join the European Union, but the party suspended accession talks with the bloc after the election.

    As it sought to cement its grip on power, Georgian Dream has cracked down on freedom of assembly and expression in what the opposition says is similar to President Vladimir Putin's actions in neighboring Russia, its former imperial ruler.
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    ‘White Lotus’ villain Jon Gries reveals the true crimes that inspired his twisty take on Greg/Gary
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    When Season 3 of “The White Lotus” premiered last month, the shock was palpable when returning character Belinda recognized a familiar face at the resort in Thailand: Greg Hunt, the wily suitor of the late Tanya McQuoid.

    As the season has unfolded, Greg (played by Jon Gries) has emerged as an antagonist, particularly after Belinda dove into the investigation surrounding Tanya’s death and learned that Greg, who now goes by Gary, evaded questioning by authorities.

    On a show famous for reinventing itself, the same has been asked of the actor, who says that playing the ever-shifting character has been a welcome challenge and, like “White Lotus” itself, full of twists.

    “In the beginning, I totally played him for a guy who was, you know, on his last legs,” Gries said in a recent interview with CNN, referencing Greg’s very apparent ill health in the first season of “White Lotus,” which premiered to rave reviews in summer 2021. He added: “When you play a character, you want to find his empathetic side, and you want to understand where they came from, and what got them to where they are.”

    But when he was contacted by creator Mike White about appearing in Season 2, Gries realized he would have to adjust his framing of Greg, despite having previously imagined a “comprehensive history” for him on his own.

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    Lightning is a dramatic display of electrical power, but it is also sporadic and unpredictable. Even on a volatile Earth billions of years ago, lightning may have been too infrequent to produce amino acids in quantities sufficient for life — a fact that has cast doubt on such theories in the past, Zare said.

    Water spray, however, would have been more common than lightning. A more likely scenario is that mist-generated microlightning constantly zapped amino acids into existence from pools and puddles, where the molecules could accumulate and form more complex molecules, eventually leading to the evolution of life.

    “Microdischarges between obviously charged water microdroplets make all the organic molecules observed previously in the Miller-Urey experiment,” Zare said. “We propose that this is a new mechanism for the prebiotic synthesis of molecules that constitute the building blocks of life.”

    However, even with the new findings about microlightning, questions remain about life’s origins, he added. While some scientists support the notion of electrically charged beginnings for life’s earliest building blocks, an alternative abiogenesis hypothesis proposes that Earth’s first amino acids were cooked up around hydrothermal vents on the seafloor, produced by a combination of seawater, hydrogen-rich fluids and extreme pressure.

    Researchers identified salt minerals in the Bennu samples that were deposited as a result of brine evaporation from the asteroid’s parent body. In particular, they found a number of sodium salts, such as the needles of hydrated sodium carbonate highlighted in purple in this false-colored image – salts that could easily have been compromised if the samples had been exposed to water in Earth’s atmosphere.

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    Yet another hypothesis suggests that organic molecules didn’t originate on Earth at all. Rather, they formed in space and were carried here by comets or fragments of asteroids, a process known as panspermia.

    “We still don’t know the answer to this question,” Zare said. “But I think we’re closer to understanding something more about what could have happened.”

    Though the details of life’s origins on Earth may never be fully explained, “this study provides another avenue for the formation of molecules crucial to the origin of life,” Williams said. “Water is a ubiquitous aspect of our world, giving rise to the moniker ‘Blue Marble’ to describe the Earth from space. Perhaps the falling of water, the most crucial element that sustains us, also played a greater role in the origin of life on Earth than we previously recognized.”

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    Tbilisi, Georgia — Jailed journalist Mzia Amaghlobeli gets weaker every day as her hunger strike has reached three weeks in Rustavi, a town near the Georgian capital of Tbilisi, her lawyer says. Now the 49-year-old is having difficulty walking the short distance from her cell to the room where they usually meet, and human rights officials, colleagues and family fear for her life.
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    The political turmoil follows a parliamentary election that was won by the ruling Georgian Dream party, although its opponents allege the vote was rigged.

    Protests highlight battle over Georgia's future. Here's why it matters.
    Its outcome pushed Georgia further into Russia's orbit of influence. Georgia aspired to join the European Union, but the party suspended accession talks with the bloc after the election.

    As it sought to cement its grip on power, Georgian Dream has cracked down on freedom of assembly and expression in what the opposition says is similar to President Vladimir Putin's actions in neighboring Russia, its former imperial ruler.
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    With health influencers raising the bar for success, the wellness space now often feels like a performative space where people strive to showcase peak physical and mental strength.

    While seeing others’ achievements can be motivating, it can also be discouraging if your progress doesn’t match theirs.

    Each person is chasing the perfect version of themselves — whether it’s a body or a lifestyle — which is dangerous because this is typically an impossible or dangerous version to achieve, Curran said. He added that this type of comparison creates a dangerous cycle in which people constantly feel dissatisfied with their own progress.

    “It’s a fantasy in many ways, and once you start chasing after it, you constantly find yourself embroiled in a sense of doubt and deficit,” he said.

    Curran also noted that wellness challenges can be particularly damaging for women who struggle with perfectionism, as they tend to be bombarded with impossible beauty standards and societal expectations.

    Renee McGregor, a UK-based dietitian who specializes in eating disorders and athlete performance, encourages people to approach wellness trends with curiosity and skepticism. That’s because some influencers and celebrities could be promoting products because there’s a financial benefit for them.

    “The thing to ask yourself about the person you’re taking advice from is what do they gain from it?” McGregor said. “If they are going to gain financially, then you know that they (could be willing) to sell you a lie.”
    Whether you want to try a new challenge or product that promises amazing results, McGregor suggests doing your research and seeking diverse perspectives, including consulting with doctors when possible.

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    New design revealed for Airbus hydrogen plane
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    In travel news this week: Bhutan’s spectacular new airport, the world’s first 3D-printed train station has been built in Japan, plus new designs for Airbus’ zero-emission aircraft and France’s next-generation high-speed trains.

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    European aerospace giant Airbus has revealed a new design for its upcoming fully electric, hydrogen-powered ZEROe aircraft. powered by hydrogen fuel cells.

    The single-aisle plane now has four engines, rather than six, each powered by their own fuel cell stack.

    The reworked design comes after the news that the ZEROe will be in our skies later than Airbus hoped.

    The plan was to launch a zero-emission aircraft by 2035, but now the next-generation single-aisle aircraft is slated to enter service in the second half of the 2030s.

    Over in Asia, the Himalayan country of Bhutan is building a gloriously Zen-like new airport befitting a nation with its very own happiness index.

    Gelephu International is designed to serve a brand new “mindfulness city,” planned for southern Bhutan, near its border with India.

    In rail travel, Japan has just built the world’s first 3D-printed train station, which took just two and a half hours to construct, according to The Japan Times. That’s even shorter than the whizzy six hours it was projected to take.

    France’s high-speed TGV rail service has revealed its next generation of trains, which will be capable of reaching speeds of up to 320 kilometers an hour (nearly 200 mph).

    The stylish interiors have been causing a stir online, as has the double-decker dining car.

    Finally, work is underway in London on turning a mile-long series of secret World War II tunnels under a tube station into a major new tourist attraction. CNN took a look inside.

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