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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 753689 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

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  • Comment Link Kennethdic Sunday, 20 April 2025 10:44 Kennethdic

    Of course, he said yes to coming back to the series, which eventually required him to live in Italy for a few months for filming.
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    During production, White revealed to Gries that Greg is “very sinister.” That became rather irrefutable by the season’s climax, which saw Tanya’s demise orchestrated by her now-husband.

    Come Season 3, Gries had to rewrite Greg’s backstory again, this time drawing from some unlikely sources for inspiration, like HBO docuseries “The Jinx,” about late convicted killer Robert Durst, and the case involving the man who came to be known as the Tinder Swindler.

    Gries said he was struck by Durst’s “kind of seemingly even keel personality,” which served as a model for where Greg was headed, someone “who doesn’t really show a great deal of emotion, doesn’t seem to get too angry, just gets a little bit irritated and is dangerous.”

    “There’s a bridled rage underneath. And those kind of people I find – at least with respect to Gary, Greg, Gary – fascinating,” he said.

    And yet, while searching for an empathetic way back to portraying his character, Gries kept wondering if there was anything still redeeming about Greg.
    An important “wake up moment” came during a decisive conversation he had with White just before filming in Thailand, in which the show’s creator said of Greg, in no uncertain terms: “He’s a psychopath.”

    “And that was it. It was like, ‘back to the drawing board.’ And it really did help me,” Gries said.

    The penultimate episode of the series will air on Sunday, an evening that thanks to “Lotus” and other shows has again become a night of appointment viewing amid a general move away from binge watching. Gries said he appreciates the shift.

    “We’re a society that in a weird way doesn’t understand the beauty of waiting. The beauty of the space between the notes,” he shared. “If I binged (‘White Lotus’) I’d feel like I just ate too many chocolates. It just wouldn’t be the same. You need to process this.”

    “The White Lotus” airs Sundays at 9 p.m. EDT on HBO, with the episode available to stream on Max. HBO and Max, like CNN, are owned by the same parent company, Warner Bros. Discovery.

  • Comment Link JamesDot Sunday, 20 April 2025 10:36 JamesDot

    Wellness perfectionism doesn’t exist. Focus on these sustainable habits
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    ou’re scrolling through your phone when you stumble upon the next viral trend: an influencer claiming that following their incredibly strict diet will help you achieve their jaw-dropping physique. Or you see a fresh-faced runner swearing you can run a marathon without any training — just like they did.

    Whether or not you’re actively searching for wellness advice, it’s nearly impossible to avoid hearing about the latest health craze making bold guarantees of transformation.

    As you wonder if these claims hold any truth, you might also question why people often feel motivated to dive into intense challenges — when seemingly simple habits, such as getting enough sleep or eating more vegetables, often feel much harder to tackle.

    Many of us are drawn to these extreme challenges because we’re craving radical change, hoping it will help prove something to ourselves or to others, experts say.

    “We always see these kinds of challenges as opportunities for growth, particularly if we’re in a phase of our life where we’ve let ourselves go,” said Dr. Thomas Curran, associate professor of psychology at the London School of Economics and Political Science and an expert on perfectionism. “Maybe we feel that we need to be healthier, or we just had a breakup or (major) life event.”
    With social media amplifying these movements, it’s easy to see why people are increasingly drawn to the idea of achieving the “perfect” version of themselves. But before jumping into a new wellness challenge, it’s important to take a moment, reflect on your goals, and consider where you’re starting from.

  • Comment Link Modestoacous Sunday, 20 April 2025 08:40 Modestoacous

    Tbilisi, Georgia — Jailed journalist Mzia Amaghlobeli gets weaker every day as her hunger strike has reached three weeks in Rustavi, a town near the Georgian capital of Tbilisi, her lawyer says. Now the 49-year-old is having difficulty walking the short distance from her cell to the room where they usually meet, and human rights officials, colleagues and family fear for her life.
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    Amaghlobeli was arrested Jan. 12 during an anti-government protest in the coastal city of Batumi, one of over 40 people in custody on criminal charges from a series of demonstrations that have hit the South Caucasus nation of 3.7 million in recent months.
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    The political turmoil follows a parliamentary election that was won by the ruling Georgian Dream party, although its opponents allege the vote was rigged.

    Protests highlight battle over Georgia's future. Here's why it matters.
    Its outcome pushed Georgia further into Russia's orbit of influence. Georgia aspired to join the European Union, but the party suspended accession talks with the bloc after the election.

    As it sought to cement its grip on power, Georgian Dream has cracked down on freedom of assembly and expression in what the opposition says is similar to President Vladimir Putin's actions in neighboring Russia, its former imperial ruler.
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  • Comment Link Samueldob Sunday, 20 April 2025 08:18 Samueldob

    Kate Winslet had a surprising ‘Titanic’ reunion while producing her latest film ‘Lee’
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    Kate Winslet is sharing an anecdote about a “wonderful” encounter she recently had with someone from her star-making blockbuster film “Titanic.”

    The Oscar winner was a guest on “The Graham Norton Show” this week, where she discussed her new film “Lee,” in which she plays the fashion model-turned-war photographer Lee Miller from the World War II era.
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    Winslet recounted that while she had previously executive produced a number of her projects, “Lee” was the first movie where she served as a full-on producer. That required her involvement from “beginning to end,” including when the film was scored in post-production.

    She explained to Norton that when she attended the recording of the film’s score in London, while looking at the 120-piece orchestra, she saw someone who looked mighty familiar to her.

    “I’m looking at this violinist and I thought, ‘I know that face!’” she said.

    At one point, other musicians in the orchestra pointed to him while mouthing, “It’s him!” to her, and it continued to nag at Winslet, prompting her to wonder, “Am I related to this person? Who is this person?”

    Finally, at the end of the day, the “Reader” star went in to where the orchestra was to meet the mystery violinist, and she was delighted to realize he was one of the violinists who played on the ill-fated Titanic ocean liner as it sank in James Cameron’s classic 1997 film.
    “It was that guy!” Winslet exclaimed this week, later adding, “it was just wonderful” to see him again.

    “We had so many moments like that in the film, where people I’ve either worked with before, or really known for a long time, kind of grown up in the industry with, they just showed up for me, and it was incredible.”

    “Lee” released in theaters in late September, and is available to rent or buy on AppleTV+ or Amazon Prime.

  • Comment Link Freddieden Sunday, 20 April 2025 06:39 Freddieden

    Some scientists believe that fatty acids such as decanoic acid and dodecanoic acid formed the membranes of the first simple cell-like structures on Earth, Pearce said.
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    “(This is) the closest we’ve come to detecting a major biomolecule-related signal — something potentially tied to membrane structure, which is a key feature of life,” Pearce said via email. “Organics on their own are intriguing, but not evidence of life. In contrast, biomolecules like membranes, amino acids, nucleotides, and sugars are central components of biology as we know it, and finding any of them would be groundbreaking (we haven’t yet).”
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    The European Space Agency plans to launch its ExoMars Rosalind Franklin rover to the red planet in 2028, and the robotic explorer will carry a complementary instrument to SAM. The rover LS6 will have the capability to drill up to 6.5 feet (2 meters) beneath the Martian surface — and perhaps find larger and better-preserved organic molecules.

    While Curiosity’s samples can’t be studied on Earth, the Perseverance rover has actively been collecting samples from Jezero Crater, the site of an ancient lake and river delta, all with the intention of returning them to Earth in the 2030s via a complicated symphony of missions called Mars Sample Return.
    Both rovers have detected a variety of organic carbon molecules in different regions on Mars, suggesting that organic carbon is common on the red planet, Williams said.

    While Curiosity and Perseverance have proven they can detect organic matter, their instruments can’t definitively determine all the answers about their origins, said Dr. Ashley Murphy, postdoctoral research scientist at the Planetary Science Institute. Murphy, who along with Williams previously studied organics identified by Perseverance, was not involved in the new research.

    “To appropriately probe the biosignature question, these samples require high-resolution and high-sensitivity analyses in terrestrial labs, which can be facilitated by the return of these samples to Earth,” Murphy said.

  • Comment Link JosephNus Sunday, 20 April 2025 06:30 JosephNus

    Greenland’s leader says US officials’ visit is ‘highly aggressive.’ Trump says it’s ‘friendliness, not provocation’
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    Greenland’s prime minister said a planned visit to the island by US officials, including second lady Usha Vance, is “highly aggressive,” plunging relations to a new low after President Donald Trump vowed to annex the autonomous Danish territory.

    But despite the backlash, Trump has insisted the visit is about “friendliness, not provocation” – and claims the US team was “invited.”

    Vance, the wife of US Vice President JD Vance, will travel to Greenland this week to watch the island’s national dogsled race and “celebrate Greenlandic culture and unity,” according to a statement from the White House. National security adviser Mike Waltz is also expected to visit the territory this week, according to a source familiar with the trip.

    Greenland Prime Minister Mute B. Egede called the US delegation’s trip to the island “highly aggressive” in an interview with Greenlandic newspaper Sermitsiaq on Sunday, and raised particular objection to Waltz’s visit.

    “What is the national security adviser doing in Greenland? The only purpose is to demonstrate power over us,” Egede said. “His mere presence in Greenland will no doubt fuel American belief in Trump’s mission — and the pressure will increase.”

    Trump claimed on Monday that people in Greenland have responded warmly to the US’s recent interest in the territory. “They’re calling us. We’re not calling them. And we were invited over there,” he said.

    “We’re dealing with a lot of people from Greenland that would like to see something happen with respect to them being properly protected and properly taken care of,” Trump told reporters following a meeting with his Cabinet.

    “I think Greenland is going to be something that maybe is in our future,” Trump added.

    The president said he believes Secretary of State Marco Rubio would be traveling to Greenland too.

    Trump’s idea to annex Greenland has thrown an international spotlight on the territory, which holds vast stores of rare earth minerals critical for high-tech industries, and has raised questions about the island’s future security as the US, Russia and China vie for influence in the Arctic. Trump has repeatedly expressed interest in the US taking the island by force or economic coercion, even as Denmark and Greenland have firmly rejected the idea.

  • Comment Link Rogerjew Sunday, 20 April 2025 04:10 Rogerjew

    Siham Haleem, a private tour guide for 15 years, says that Doha now has many world-class, modern museums — the National Museum of Qatar being a firm personal favorite. And yet he says that visiting Sheikh Faisal’s museum should still be on everybody’s to-do list.
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    “For those eager to learn about Qatar’s — and the region’s — heritage and beyond, the museum is an ideal destination,” he says. “Personally, I’m captivated by the car collection, the fossils, and especially the Syrian house, painstakingly transported and reassembled piece by piece.”

    Stephanie Y. Martinez, a Mexican-American student mobility manager at Texas A&M University in Qatar likes the museum so much she includes it on all of her itineraries for students visiting from the main campus in Texas.

    “The guided tours are very detailed, and the collections found at the museum have great variety and so many stories to unfold,” she says. “Truly, the museum has something to pique everyone’s interest. My favorites are the cars and the furniture exhibits showcasing wood and mother-of-pearl details. Definitely one of my favorite museums in Qatar, every time I visit I learn something new.”

    Raynor Abreu, from India, also had praise for the unusual and immense collection.

    “Each item has its own story, making the visit even more interesting,” he says. “It’s also impressive to know that Sheikh Faisal started collecting these unique pieces when he was very young. Knowing this makes the museum even more special, as it reflects his lifelong passion for history and culture.”

    It takes time and dedication to truly examine the many collections within the museum — especially since most of them are simply on display without explanation.

    Eclectic it may be, but it’s hard to fault the determination of Sheikh Faisal, who has brought together items that tell the story of Qatar and the Middle East.

    Sarah Bayley, from the UK, says she visited the museum recently with her family, including 16 and 19-year-old teenagers, and was won over by its sheer eccentricity.

    “Amazing. Loved it. It is a crazy place.”

  • Comment Link JamesSeide Sunday, 20 April 2025 03:30 JamesSeide

    ‘For the public to enjoy’
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    The museum’s history starts in 1998, when Sheikh Faisal Bin Qassim Al Thani opened a building to the public on his farm some 20 kilometers (12 miles) north of Qatari capital Doha.

    A distant relative of Qatar’s ruling family, founder and chairman of Al Faisal Holdings (one of Qatar’s biggest conglomerates), and a billionaire whose business acumen had him recognized as one of the most influential Arab businessmen in the world, Sheikh Faisal had already amassed a substantial private collection of historically important regional artifacts, plus a few quirky pieces of interest, allowing visitors an intimate look into Qatari life and history.

    In an interview with Qatari channel Alrayyan TV in 2018, Sheikh Faisal said that the museum started as a hobby.

    “I used to collect items whenever I got the chance,” he said. “As my business grew, so did my collections, and soon I was able to collect more and more items until I decided to put them in the museum for the public to enjoy.”

    His private cabinet of curiosities has since evolved into a 130-acre complex. Through the fort-like entrance gate lies an oryx reserve, an impressive riding school and stables, a duck pond and a mosque built with a quirky leaning minaret. There’s now even a five-star Marriott hotel, two cafes and the Zoufa restaurant serving modern Lebanese cuisine.

    Of course, there’s also the super-sized museum, with a recently-opened car collection housing everything from vintage Rolls-Royces to wartime Jeeps and colorful Buicks. Outside you’ll find peacocks roaming the grounds, and signs warning drivers to be aware of horses and ostriches.

    Visitors to the FBQ museum are free to explore the grounds and can even enter the stables to pat the horses.

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    Iceberg flotillas
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    Located on the west coast, Ilulissat is a pretty halibut- and prawn-fishing port on a dark rock bay where visitors can sit in pubs sipping craft beers chill-filtered by 100,000-year-old glacial ice.

    It’s a place to be awed by the UNESCO World Heritage Icefjord where Manhattan skyscraper-sized icebergs disgorge from Greenland’s icecap to float like ghostly ships in the surrounding Disko Bay.

    Small boats take visitors out to sail closely among the bay’s magnificent iceberg flotilla. But not too close.

    “I was on my boat once and saw one of these icebergs split in two. The pieces fell backwards into the sea and created a giant wave,” said David Karlsen, skipper of the pleasure-boat, Katak. “…I didn’t hang around.”

    Disko Bay’s other giants are whales. From June to September breaching humpback whales join the likes of fin and minke whales feasting on plankton. Whale-watching is excellent all around Greenland’s craggy coastline.

    Whales are eaten here. Visitors shouldn’t be surprised to encounter the traditional Greenlandic delicacy of mattak — whale-skin and blubber that when tasted is akin to chewing on rubber. Inuit communities have quotas to not only hunt the likes of narwhals but also polar bears, musk-ox and caribou — which can also appear on menus.

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