It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
23637 comments
-
Comment Link
Wednesday, 26 June 2024 19:31
Donaldasymn
tiktok buy followers https://www.templates.com/blog/how-to-get-more-followers-on-tiktok-expert-tips/
-
Comment Link
Wednesday, 26 June 2024 19:10
MichaelTroks
buy 1 million tiktok followers https://iemlabs.com/blogs/make-money-on-tiktok-without-followers-in-2024-easy-guide/
-
Comment Link
Wednesday, 26 June 2024 16:13
BobbyNet
Luka Modric https://lukamodric.prostoprosport-ar.com is a Croatian footballer, central midfielder and captain of the Spanish club Real Madrid, captain of the Croatian national team. Recognized as one of the best midfielders of our time. Knight of the Order of Prince Branimir. Record holder of the Croatian national team for the number of matches played.
-
Comment Link
Wednesday, 26 June 2024 14:24
Billymor
Ali al-Buleahi https://ali-al-bulaihi.prostoprosport-ar.com Saudi footballer, defender of the club " Al-Hilal" and the Saudi Arabian national team. On May 15, 2018, Ali al-Buleakhi made his debut for the Saudi Arabian national team in a friendly game against the Greek team, coming on as a substitute midway through the second half.
-
Comment Link
Wednesday, 26 June 2024 14:05
yogicentral.science
Greetings, comrade enthusiast. I must commend you on your
astute analysis of the subject matter presented in this blog post.
Your keen observations and fluent commentary have resonated with me, and I find myself in concurrence with the views you have expressed
.
Given your clear fascination in the realm of cyber finance, I would be negligent if I did not present an invitation for you to venture into the enthralling
world of Crypto Casino. This avant-garde platform offers a
unique and engrossing venture , uniting the anticipation of time-honored casino gaming with the advanced innovations of
peer-to-peer transactions. I consider you would find
it a most compelling endeavor . I welcome you to engage with us and uncover the endless
chances that are prepared you. -
Comment Link
Wednesday, 26 June 2024 11:58
CharlesGuile
Erling Breut Haaland https://erling-haaland.prostoprosport-ar.com is a Norwegian footballer who plays as a forward for the English club Manchester City and the Norwegian national team. English Premier League record holder for goals per season.
-
Comment Link
Wednesday, 26 June 2024 10:11
Jamessit
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
a href=http://tenkundo.co.jp/dury/info.php?a%5B%5D=debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
last news about debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne -
Comment Link
Wednesday, 26 June 2024 09:24
Jamessit
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
last news about debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne -
Comment Link
Wednesday, 26 June 2024 09:16
Jamessit
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
last news about debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne
debruyne -
Comment Link
Wednesday, 26 June 2024 09:02
FloydGrirl
Neymar da Silva Santos Junior https://neymar.prostoprosport-ar.com is a Brazilian footballer who plays as a striker, winger and attacking midfielder for the Saudi Arabian club Al-Hilal and the Brazilian national team. Considered one of the best players in the world. The best scorer in the history of the Brazilian national team.