It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21578 comments
-
Comment Link
Saturday, 21 January 2023 20:51
Worolspabe
unicare pharmacy artane fluoxetine indian pharmacy oregon board of pharmacy
-
Comment Link
Saturday, 21 January 2023 10:39
QubCrype
vicodin pharmacy price wellbutrin people's pharmacy mexican xanax pharmacy
-
Comment Link
Saturday, 21 January 2023 08:42
TujCrype
ivermectin online pharmacy walmart pharmacy fosamax best online pharmacy review
-
Comment Link
Saturday, 21 January 2023 02:01
india online pharmacy
canadian drug stores online
https://canadiansafemeds.com/
pharmacy in canada -
Comment Link
Friday, 20 January 2023 20:56
sosnitikuss
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
LeoVegas AB is a Swedish movable gaming attendance and provider of online casino and sports betting services such as video slots, video poker and live betting in various oecumenical markets.
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus
sosnitikus -
Comment Link
Friday, 20 January 2023 20:17
JbqMinyteeni
canada pharmaceutical online ordering online- pharmacy tramadol detox prescription drugs
-
Comment Link
Friday, 20 January 2023 20:16
Kdtswoca
cytotec in malaysia pharmacy clopidogrel canadian pharmacy towne pharmacy tramadol
-
Comment Link
Friday, 20 January 2023 18:12
AmvtChula
clomid online pharmacy no prescription uk low dose naltrexone compounding pharmacy pharmacy name for viagra
-
Comment Link
Friday, 20 January 2023 17:57
sosnitikus
sosnitikuscom
Leo Vegas Casino does NOT undergo players from Russia. LeoVegas online casino is owned aside LeoVegas International ltd, registered in Malta.
sosnitikuscom -
Comment Link
Friday, 20 January 2023 16:36
EexdCrype
canadian pharmacy compare canadian viagra generic pharmacy us pharmacy