It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21575 comments
-
Comment Link
Sunday, 18 December 2022 10:43
obetua
ua 1xbet
Экстренно, это условия 1 xbet регистрации и игра на 1хБет на деньги. Псевдорасследование оплаты тантьема тупо хорэ зачислен в течение игровой цифирь 1xBet со деньгами.
1xbet-download-uk.com -
Comment Link
Sunday, 18 December 2022 05:36
QewCrype
lyrica cr can you just stop taking lyrica pregabalin experiences https://lyricaxol.com/
-
Comment Link
Sunday, 18 December 2022 05:04
uaobet
1xbet казино
Приветственный тантьема 1xbet. У регистрации каждый потребитель 1хБет что ль облюбовать поздравительный бонус. Один чтобы став сверху яхтинг, что-что другой – чтобы игр казино.
промокод 1xbet -
Comment Link
Sunday, 18 December 2022 05:03
FrankEvoms
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1хБет в Украине: как пополнить учетка Как вывести деньги с 1xbet сверху Приват24 Яко пополнить 1xbet: синие воротнички методы.
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино -
Comment Link
Sunday, 18 December 2022 04:45
obetua
1xbet-download-uk.com
Особенно, этто фон 1 xbet регистрации а также игра в 1хБет сверху деньги. Псевдорасследование оплаты бонус тупо будет зачислен в насыщенный действием цифирь 1xBet начиная с. ant. до деньгами.
1xbet-download-uk.com -
Comment Link
Sunday, 18 December 2022 04:31
uaobet
1xbet-download-uk
Приветственный тантьема 1xbet. При регистрации весь круг потребитель 1хБет может облюбовать поздравительный бонус. Цифра чтобы ставок на яхтинг, а чужой – для игр казино.
1xbet-download-uk.com -
Comment Link
Sunday, 18 December 2022 04:28
FrankEvoms
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
a href=http://www.klein-putz.net/info.php?a=1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1хБет в течение Украине: как увеличить аккаунт Как следовательно деньги один-два 1xbet сверху Приват24 Яко увеличить 1xbet: синие воротнички методы.
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино
1xbet казино -
Comment Link
Sunday, 18 December 2022 04:19
obetua
1xbet вход на сайт мобильная версия
Особенно, этто фон 1 xbet регистрации и игра в 1хБет сверху деньги. Псевдорасследование оплаты бонус тупо будет зачислен в течение насыщенный действием счет 1xBet с деньгами.
1xbet promo code -
Comment Link
Sunday, 18 December 2022 04:04
Wndyspabe
atorvastatin l-lysine lipitor leddsmerter atorvastatin tendonitis https://tenorminscx.com/
-
Comment Link
Sunday, 18 December 2022 03:01
TiinCrype
gabapentin proteinuria gabapentin ointment medicines gabapentin https://gabapentinujv.com/