It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21566 comments
-
Comment Link
Wednesday, 07 December 2022 23:59
BrianFub
1xbet download
Ditty of the popular bookmakers is 1xbet: it has been operating for more than 20 years in varied countries of the world, including Russia.
1xbet app portugal -
Comment Link
Wednesday, 07 December 2022 22:26
mesothelioma Attorney
%%
-
Comment Link
Wednesday, 07 December 2022 22:06
betxpt
1xbet app
The stroke at the 1xbet bookmaker is one of the most wide-ranging in the midst all bookmakers.
1xbet-download-pt com -
Comment Link
Wednesday, 07 December 2022 22:05
GlennDug
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
The troop has been on the market recompense to 20 years, time-tested, hundreds of satisfied customers. Newbies after registration unheated offers. Go to promotions section.
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
1xbet portugal
a href=http://nitajoy.ahovey.est-online.hut2.ru/test.php?a%5B%5D=1xbet portugal
1xbet portugal
1xbet portugal -
Comment Link
Wednesday, 07 December 2022 21:39
Asbestos Lawyer
%%
-
Comment Link
Wednesday, 07 December 2022 20:24
asbestos Legal
%%
-
Comment Link
Wednesday, 07 December 2022 19:47
Mesothelioma Law
%%
-
Comment Link
Wednesday, 07 December 2022 19:42
Car Key Locksmith Near Me
%%
-
Comment Link
Wednesday, 07 December 2022 18:17
KeithJex
Awesome knowledge. Cheers!
viagra canada drugs canada pharmacy online complaints online pharmacy technician courses -
Comment Link
Wednesday, 07 December 2022 17:52
mesothelioma case middleton
Right here is the perfect webpage for everyone who wishes to understand this topic.
You realize a whole lot its almost tough to argue with you
(not that I really would want to…HaHa). You certainly put a brand new spin on a topic that has been discussed for years.
Wonderful stuff, just excellent!