It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21562 comments
-
Comment Link
Saturday, 05 November 2022 14:13
Michaelper
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
Take up the Aviator strategy on the 1WIN website - we whim gala to you all the secrets of instantaneous wins! Aviator opening organization - how to play?
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
a href=http://km10805.keymachine.de/php.php?a=vavada
vavada
vavada
vavada
vavada -
Comment Link
Saturday, 05 November 2022 13:03
Josephfar
make picture books online online free learning courses php development environment
-
Comment Link
Saturday, 05 November 2022 11:05
WnecCrype
100mg sildenafil no rx canadian viagra without rx sildenafil gel india
-
Comment Link
Saturday, 05 November 2022 10:15
xbetoru
4digitech
Здесь всем предопределенная юкер Aviator Авиатор 1win Spribe в онлайн строе чуть только в течение оптимальном качестве.
aviator 1 win -
Comment Link
Saturday, 05 November 2022 10:11
Richardcaw
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
Сигналы пилот 1finish first in 2022. Также в Онлайне стало много многое количество пройдох, которые анонсируют Авиатор представление на 1 xbet числом партнерской программе.
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator
1 win aviator -
Comment Link
Saturday, 05 November 2022 10:11
vavaens
vavada
Rules of the round Aviator 1Win. You don't need to be a gambling guru to play and be victorious in at Aviator 1Gain, you merely call to watch the business a few times.
vavada бездепозитный бонус -
Comment Link
Saturday, 05 November 2022 10:08
aviru
1win aviator играть
Он-лайн игра Aviator презентует изо себе симулятор, в котором вы созерцаете согласен подъемом самолета.
aviator игра 1win скачать -
Comment Link
Saturday, 05 November 2022 09:46
Michaelper
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
Do the Aviator round on the 1BAG website - we will expose to you all the secrets of quick wins! Aviator pigeon-hole gismo - how to play?
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada
vavada -
Comment Link
Saturday, 05 November 2022 09:46
vavaens
vavada казино бонус за регистрацию
Rules of the strategy Aviator 1Win. You don't prerequisite to be a gambling guru to play and win at Aviator 1Gain, you upstanding prerequisite to attend the game a few times.
krincingemaszerofire -
Comment Link
Saturday, 05 November 2022 09:41
aviru
1win aviator
Онлайн игра Aviator доставляет изо себе симулятор, в каковом ваша милость созерцаете согласен взлетом самолета.
1win aviator играть