It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21630 comments
-
Comment Link
Wednesday, 26 April 2023 07:19
gsfjo284
Холостяк на ТНТ 9 сезон 10 серия 14 мая (2022)
Холостяк на ТНТ Тимати 2020 8 сезон 1 выпуск смотреть онлайн
Холостяк. 7 сезон 10 выпуск (03.05.2020). 16+
ЧЕРНОБЫЛЬ 1 сезон 1 СЕРИЯ (2-3-4-5 серия) все серии
ЧЕРНОБЫЛЬ 1 сезон 1 СЕРИЯ (2-3-4-5 серия) все серии -
Comment Link
Wednesday, 26 April 2023 07:02
uhbfh124
Воскресший Эртугрул 5 сезон 145 серия
Год культуры 18 19 20 21 серия смотреть онлайн
Двойной Холостяк (9 сезон) 5 выпуск 9 апреля 2022
Двойной Холостяк 6 выпуск 16 апреля 2022 (ТНТ 9 сезон)
Джокер смотреть онлайн -
Comment Link
Wednesday, 26 April 2023 06:48
hlghm315
ИГРА ПРЕСТОЛОВ 8 СЕЗОН 3 СЕРИЯ
Новый Холостяк 10 сезон 1 выпуск (Украина 2020) смотреть онлайн ПОЛНЫЙ ВЫПУСК ВСЕ ЧАСТИ
Основание Осман (Kurulus Osman) 1 сезон 11 серия
Основание Осман 1 2 серия Kurulus Osman русская озвучка+субтитры
Основание Осман 10 серия русская озвучка -
Comment Link
Wednesday, 26 April 2023 06:41
ShaenGlymn
Effectively voiced certainly! .
do my chemistry homework homework help cpm do my homework for me do my chemistry homework -
Comment Link
Wednesday, 26 April 2023 06:18
dhwcq356
Холостяк 7 11 выпуск от 10 мая 2020
Холостяк 7 сезон 2 выпуск от 08.03.2020
Холостяк 7 сезон 4 выпуск от 22 03 2020
Холостяк 7 сезон 7 выпуск от 12.04.2020 Россия ТНТ
Холостяк 7 сезон 7 выпуск от 12.04.2020 Россия ТНТ -
Comment Link
Wednesday, 26 April 2023 06:04
gypam3
Основание Осман 4 серия Русская озвучка Kurulus Osman 4 Bolum
Основание Осман 55 серия смотреть на русском турецкий сериал
Основание Осман 6 серия turok1990
Основание Осман 7 серия (русская озвучка) смотреть онлайн/ Kurulus Osman Все серии&
ОСНОВАНИЕ ОСМАН 7 СЕРИЯ kurulus osman 7 bolum -
Comment Link
Wednesday, 26 April 2023 05:48
pucqd232
ВЕТРЕНЫЙ 35 СЕРИЯ. hercai Ветреный 35 серия на русском
ВЕТРЕНЫЙ 37 СЕРИЯ РУССКАЯ ОЗВУЧКА
Ветреный 39 серия на русском языке
Ветреный 69 серия русская озвучка
Ветреный/Hercai 12 серия (русская озвучка + субтитры) -
Comment Link
Wednesday, 26 April 2023 05:25
Oscarsfub
Lovely info, Regards.
dissertation writing services dissertation abstract writing a dissertation dissertation service -
Comment Link
Wednesday, 26 April 2023 05:18
nanyw664
Ветреный (Hercai) 13 серия (русская озвучка + субтитры)
Ветреный (Hercai) 16 серия Все серии (русская озвучка + субтитры)
Ветреный (Hercai) 23 серия
Ветреный 2 сезон 38 серия русская озвучка
Ветреный 2 сезон 38 серия русская озвучка -
Comment Link
Wednesday, 26 April 2023 04:47
yxazv384
Воскресший Эртугрул 149 серия от 22.05.19 (на русском 23.05.2019)
Воскресший Эртугрул 150 серия на русском языке
Воскресший Эртугрул 151 серия русская озвучка
Воскресший Эртугрул 5 сезон 145 серия
Год культуры 18 19 20 21 серия смотреть онлайн