It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21564 comments
-
Comment Link
Tuesday, 29 November 2022 13:56
ErnestGOF
Thanks! Good information.
canadian pharmacy discount coupon xarelto canada pharmacy canada pharmacies prescription drugs -
Comment Link
Tuesday, 29 November 2022 00:19
JamesVoisa
Fine posts. Appreciate it.
buy prescription drugs online canada canadian pharmacies in canada viagra brand canadian pharmacy -
Comment Link
Monday, 28 November 2022 04:59
RogervoT
Lovely forum posts. With thanks.
rexall pharmacy canada canadian pharmacy lakeland generic viagra online canadian pharmacy -
Comment Link
Sunday, 27 November 2022 19:31
funtodo
fun things to do
Turn up things to do contiguous you. Probe the top-rated attractions, tours, and activities not far-off and comprehend reviews from Tripadvisor travelers.
fun things to do near me -
Comment Link
Sunday, 27 November 2022 19:27
Vincentadava
Good stuff. Many thanks.
med pharmacy walgreens pharmacy store location trimix online pharmacy
online pharmacy technician jobs from home percocet canadian pharmacy vicodin canadian pharmacy
https://spharmacymsn.com/ tooth fairy writing paper -
Comment Link
Sunday, 27 November 2022 14:54
cialis cost
generic cialis
https://tadalafilrapid.com/
5mg cialis cost -
Comment Link
Sunday, 27 November 2022 12:30
funtodo
things to do near me
Turn up things to do near you. Probe the top-rated attractions, tours, and activities close at hand and assume from reviews from Tripadvisor travelers.
things-to-do-near-me-en -
Comment Link
Sunday, 27 November 2022 11:54
funtodo
things to do
Get back things to do not quite you. Examine the top-rated attractions, tours, and activities not far-off and read reviews from Tripadvisor travelers.
things to do for kids near me -
Comment Link
Sunday, 27 November 2022 08:14
Henryamava
culinary schools in washington [url=https://firstneed.ru]https://firstneed.ru[/url] leads business
-
Comment Link
Sunday, 27 November 2022 02:51
Michaelvom
Cheers, Terrific information!
medical pharmacy south canadian drug va prescription drugs