It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21564 comments
-
Comment Link
Saturday, 26 November 2022 18:50
Wrngspabe
medicamento levitra 10 mg levitra drug class spedra vs levitra
-
Comment Link
Saturday, 26 November 2022 04:13
AdgChula
100 mg cialis cialis generico nebenwirkungen tadalafil
-
Comment Link
Friday, 25 November 2022 23:29
ClaudeloumP
Excellent data. Thanks.
canadian pharmacy online orders online pharmacy 365 canadian pharmacy phentermine -
Comment Link
Friday, 25 November 2022 18:30
JmgdMinyteeni
lexapro from canadian pharmacy online pharmacy no prescription xanax combivent canadian pharmacy
-
Comment Link
Friday, 25 November 2022 15:38
Walkrql
baystate pediatric neurology [url=https://govards.wordpress.com]what is the best auto insurance coverage to have[/url] island smiles pediatric dentistry
-
Comment Link
Friday, 25 November 2022 14:21
TrnCrype
tadalafil farmacias del ahorro cialis sample request form tadalafil and alcohol side effects
-
Comment Link
Friday, 25 November 2022 13:15
oxbetkz
1xbet
1xbet is sole of the largest bookmakers in the world. She cooperates with numerous reputable organizations. This is unusually true as far as something football.
1-xbet-kz-apk -
Comment Link
Friday, 25 November 2022 10:40
Eemjswoca
misoprostol cvs pharmacy lamisil boots pharmacy online pharmacy motilium
-
Comment Link
Friday, 25 November 2022 09:38
online cialis
buy tadalafil
https://tadalafiladvance.com/
where can you buy cialis -
Comment Link
Friday, 25 November 2022 07:57
sarah John
If you're looking to catch an early morning train, or Wants
to go London Airport for Christmas day just book in advance for your
Airport transfer. You can trust our team who serves customer service
24/7 in London. Book your safe and hassle-free ride in
advance, which drives you to any train station or Airport
in London. Thornton Heath taxi transfers to and from
Thornton Heath in Croydon when it comes to the quality
and reliability of our taxi service, we at Croydon minicabs
are second to none in Thornton Heath CR7! ,Simply tap and
book a ride in just a few seconds. Just download the app
" SNUG RIDE ".Visit the website:http://www.croydoncar.co.uk/ .
Call :02086864000.