For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 312013 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00
Blogs
22779 comments
Intern

Latest from Intern

More in this category: « Top Money-Saving Grocery Tips Top Eight Travelling Hacks for the Frequent Flyer »

22779 comments

  • Comment Link DarrellLic Tuesday, 06 May 2025 07:13 DarrellLic

    Также рекомендую вам почитать по теме - https://dzen.ru/a/Z-D1QWmSaGTl2P_S .
    И еще вот - [url=https://dzen.ru/a/Z9yCGtmjNm0Sla5B]https://dzen.ru/a/Z9yCGtmjNm0Sla5B[/url] .

  • Comment Link DarrellLic Tuesday, 06 May 2025 06:52 DarrellLic

    Также рекомендую вам почитать по теме - https://dzen.ru/a/aBEFF0x76z6RRG1l .
    И еще вот - https://dzen.ru/a/aBH4MiBxCH3lpR6R .

  • Comment Link 1win_kg_tpmn Tuesday, 06 May 2025 06:00 1win_kg_tpmn

    1win букмекерская компания 1win букмекерская компания .

  • Comment Link Sazrnei Tuesday, 06 May 2025 05:24 Sazrnei

    Купить документ о получении высшего образования можно в нашей компании. Мы предлагаем документы об окончании любых университетов Российской Федерации. Вы получите необходимый диплом по любым специальностям, включая документы образца СССР. Даем 100% гарантию, что при проверке документа работодателем, подозрений не возникнет. diplomh-40.ru/kupit-diplom-zanesennij-v-reestr-prosto-i-vigodno/

  • Comment Link 1win_ncOt Tuesday, 06 May 2025 04:01 1win_ncOt

    1win ставки приложение [url=http://1win10070.ru/]http://1win10070.ru/[/url] .

  • Comment Link Mazrjtw Tuesday, 06 May 2025 02:19 Mazrjtw

    Где приобрести диплом по актуальной специальности?
    Полученный диплом с необходимыми печатями и подписями 100% отвечает запросам и стандартам Министерства образования и науки Российской Федерации, неотличим от оригинала. Диплом о среднем специальном образовании - легко! maxprovip.copiny.com/question/details/id/1089349

  • Comment Link Cazrykc Tuesday, 06 May 2025 01:13 Cazrykc

    Приобрести диплом ВУЗа по невысокой цене возможно, обращаясь к надежной специализированной компании. Мы предлагаем документы высших учебных заведений, которые находятся на территории всей России. vintfint.com/blogs/54725/Заказать-диплом-без-лишних-вопросов

  • Comment Link DarrellLic Monday, 05 May 2025 23:52 DarrellLic

    Также рекомендую вам почитать по теме - https://dzen.ru/a/Z9qp8bNDg1ifxrtR .
    И еще вот - [url=https://dzen.ru/a/Z8JgwoA_0SFjRXDq]https://dzen.ru/a/Z8JgwoA_0SFjRXDq[/url] .

  • Comment Link DarrellLic Monday, 05 May 2025 23:28 DarrellLic

    Также рекомендую вам почитать по теме - https://dzen.ru/a/Z-RAUxPksl7KuMxl .
    И еще вот - https://dzen.ru/a/Z9w5MLXL8Hgcp7Ws .

  • Comment Link 1win_qxEa Monday, 05 May 2025 23:25 1win_qxEa

    1win vk http://www.1win10071.ru .

Leave a Reply

back to top