It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21610 comments
-
Comment Link
Saturday, 15 April 2023 16:14
AndreyDar
Many thanks. Numerous knowledge!
paperhelp essay writing service law essay writing service writing help -
Comment Link
Saturday, 15 April 2023 05:05
Manueldex
Lovely data. Regards.
how to write an analysis paper research paper writers paper writers cheap research paper writer service
writing a conclusion for an essay custom essay service custom dissertation writing service wikipedia writing service
best dissertation help https://writeadissertation.com -
Comment Link
Friday, 14 April 2023 23:38
Haaryenumb
Really lots of terrific info.
research paper writers write my papers website that writes papers for you do my paper -
Comment Link
Friday, 14 April 2023 20:14
Oscarsfub
Superb postings. Kudos!
college paper writing services essay writing sites best paper writing services buy essay writing online -
Comment Link
Friday, 14 April 2023 18:13
international pharmacies
-
Comment Link
Friday, 14 April 2023 15:14
BrendonChize
Incredible loads of valuable info.
essay writer write my essay reddit website to write my essay write a summary for me
write my essay online for cheap birdie essay writer what should i write my argumentative essay on writing a persuasive essay
stages of writing an essay https://ouressays.com -
Comment Link
Friday, 14 April 2023 13:38
ShaenGlymn
Cheers, I value it!
paper writing services write a paper how to write a conclusion for a research paper pay someone to write a paper -
Comment Link
Thursday, 13 April 2023 22:32
Haaryenumb
You suggested it very well.
the best essay writing service essay writing service buy essay service top executive resume writing service -
Comment Link
Thursday, 13 April 2023 21:44
Oscarsfub
Thanks a lot, Good information.
college essay writing help professional essay writing essay writing sites cheap essay writing service -
Comment Link
Thursday, 13 April 2023 20:52
QnecxSnora
cheap prescription viagra online https://foxviagrixed.com/ where can i get generic viagra online