It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
22070 comments
-
Comment Link
Wednesday, 14 May 2025 03:56
AngelLop
Create vivid images with Promptchan — a powerful neural network for generating art based on text description. Support for SFW and NSFW modes, style customization, quick creation of visual content.
-
Comment Link
Wednesday, 14 May 2025 01:15
rehay_pzol
пластиковые окна в москве с установкой пластиковые окна в москве с установкой .
-
Comment Link
Tuesday, 13 May 2025 22:44
melbet_bqMi
мелбет офшор http://melbet1019.ru .
-
Comment Link
Tuesday, 13 May 2025 21:37
melbet_cqkn
melbet регистрация https://www.melbet1018.ru .
-
Comment Link
Tuesday, 13 May 2025 18:46
sajenci
саженцы голубики от частного лица клубника высокого качества
-
Comment Link
Tuesday, 13 May 2025 17:25
Diplomi_mpkt
купить аттестат в ижевске купить аттестат в ижевске .
-
Comment Link
Tuesday, 13 May 2025 16:19
rehay_qmol
заказать пластиковые окна в москве заказать пластиковые окна в москве .
-
Comment Link
Tuesday, 13 May 2025 13:12
1win_fiml
1win company https://www.1win1029.top .
-
Comment Link
Tuesday, 13 May 2025 12:53
MichaelOmite
ГГУ имени Ф.Скорины https://www.gsu.by/ крупный учебный и научно-исследовательский центр Республики Беларусь. Высшее образование в сфере гуманитарных и естественных наук на 12 факультетах по 35 специальностям первой ступени образования и 22 специальностям второй, 69 специализациям.
-
Comment Link
Tuesday, 13 May 2025 11:00
1win_ooml
1 win https://1win1029.top .