It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
26814 comments
-
Comment Link
Monday, 09 February 2026 01:25
programma_cepn
Если вы хотите эффективно сбросить вес, обратите внимание на санатории с программой похудения в россии, которая поможет вам безопасно и эффективно достичь желаемых результатов.
Другие варианты включают 5:2, когда два дня в неделю ограничивают калории, или альтернативное голодание через день. -
Comment Link
Monday, 09 February 2026 01:23
tent_vder
Для защиты воды и поддержания чистоты рекомендуем приобрести купол для бассейна.
Существуют различные типы креплений, которые обеспечивают надежную фиксацию покрытия.
---
Существуют различные типы креплений, которые обеспечивают надежную фиксацию покрытия. -
Comment Link
Monday, 09 February 2026 01:21
mesotherap_pzKr
Discover the rejuvenating effects of buy korean botox online for effective mesotherapy injections that enhance your skin’s vitality and glow.
As interest grows, ongoing research continues to refine its applications and outcomes. -
Comment Link
Monday, 09 February 2026 01:15
deteyling_yzOa
Если вам нужен профессиональный детейлинг москва, обращайтесь к нам для качественного ухода за автомобилем.
Детейлинг центр представляет собой профессиональное учреждение, ориентированное на глубокую чистку и реставрацию автомобиля. -
Comment Link
Monday, 09 February 2026 01:04
rylonnaya shtora s elektroprivodom_ojor
рулонные шторы на пластиковые окна на кухню рулонные шторы на пластиковые окна на кухню .
-
Comment Link
Monday, 09 February 2026 00:26
neyrorefguSi
нейросеть для рефератов бесплатно
-
Comment Link
Sunday, 08 February 2026 21:25
karniz elektroprivodom shtor kypit_lipt
электрические гардины для штор karniz-elektroprivodom.ru .
-
Comment Link
Sunday, 08 February 2026 20:29
rylonnaya shtora s elektroprivodom_gror
шторы автоматические rulonnaya-shtora-s-elektroprivodom.ru .
-
Comment Link
Sunday, 08 February 2026 16:57
karniz elektroprivodom shtor kypit_yqpt
карниз электро karniz-elektroprivodom.ru .
-
Comment Link
Sunday, 08 February 2026 16:50
jaluzi s elektroprivodom_ppoa
автоматика для жалюзи стоимость автоматика для жалюзи стоимость .