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The TTC- Driving to Change Customer Service Standards Featured

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It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 289551 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00

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    You can carry out varied high-intensity exercises utilizing kettlebells, making them glorious
    equipment for an EMOM exercise. Kettlebell exercises help annihilate vital energy
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    Attempt to extend the load with each set for three complete units.
    By including within the compound dumbbell workout routines above, you’ll enhance your metabolic price, construct extra muscle (which further will increase
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    Ideally, and to make preserving track of your workout easier,
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    This kind of exercise is flexible and may be done anyplace.
    High-Intensity Interval Training (HIIT) is a strong
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    He encourages novice lifters to not be afraid of these ubiquitous weights.
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    By the end of this advanced, your shoulders, arms, and grip power should all be screaming.
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    The largest motion leads issues off, and things wean themselves off till we hit the arms and core to complete.

    This makes complexes an efficient approach to
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    As A End Result Of your body remains to be unaccustomed to stressing the same muscle groups inside 24 hours of the earlier session, anticipate a slight dip in efficiency the first couple of
    instances you carry on consecutive days. The pec minor is not a major mover or muscle that has massive development potential like your pec main. So, will
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    The ability to maximise vary of motion when utilizing
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    Your core musculature–namely your transverse abdominus, multifidus and pelvic floor–is
    the centerpiece of all your motion, at least it's for people who like not being broken, weak and pathetic.
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    The best complexes use compound exercises, low to moderate weights,
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    They may also enhance your coronary heart
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    A complicated is a series of workouts accomplished again to back without any rest between each.
    Earlier Than you say it, a fancy is NOT the identical
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    to flow into the subsequent to create a logical, seamless sequence.
    The excellent news is there's another training methodology that is designed to shred fats whereas maintaining and even growing muscle mass – strength training complexes.

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    Frequently performing these workouts can result in vital improvements
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    There are times when a superbly reasonable method to enhance
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    Javorek designed the next set utilizing two dumbbells,
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    Another conformer indicated the presence of greater than 2 DDK molecules, which could
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